Error messages

[PaulT]

I have a brand new dell computer running XP Home and IE6 has been crashing
often with the error message popping up wit the send not send error
message.... I have updated windows and still get them way too often...
anyone have any clues as why?? message below..


Internet Explorer has encountered a problem and needs to close. We are sorry
for the inconvenience.

 

[Guest]

Does it give you an option to send a report to Microsoft? Often if you choose
that option, you will get a resolution from Microsoft to help with the issue.
Also, does XP home offer you the ability to view an event viewer? If so,
check out your application segment to see if there are any consistent errors.
If you don't know where to look, open your control panel or go to Start, Run,
type in Eventvwr and hit enter.

 

[Jan Il]

Hi Paul

Try the information here and see if it helps. Also, could you please post
the entire error message, as there are several that apply to specific .dll's
that could give us a better clue as to the exact problem area.

"Iexplore.exe has encountered a problem and needs to close" error message
when you try to start Internet Explorer
http://support.microsoft.com/default.aspx?scid=kb;en-us;831432

"Explorer Has Encountered an Error and Needs to Close" Error Message When
you Start Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;822797


Hope this helps

Jan
MS MVP - IE/OE
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
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[PaulT]

I did send a report many times to Microsoft. Haven't received any thing
from MS. I did as you suggested and went to the event viewer but cannot
access the logs.... Everytime I double click on say Application I get a red
X window popup telling me
"Unable to complete the operation on "Application". The interface is
unknown." This happens with the Security and System logs, when I right
click on them it sends me to "My Documents" and there are no logs in
there... Although in the viewer is shows the size of "Application" file is
512kb, Security is 512kb and System is 448kb. So I guess there are events
logged in there I just can't seem to access them... any other clues as how I
can fix this annoying problem?

 

[Jan Il]

Hi Paul.

I did send a report many times to Microsoft. Haven't received any thing
from MS.

You won't, it is an anonymous report, so you will not receive any reply from
anyone at MS when you send the report from this dialog box. But, the
reports are read and analyzed at the other end. <g>

Jan
MS MVP - IE/OE
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

 

[Jon Kennedy]

There are several articles that deal with this error.
http://support.microsoft.com?kbid=888092
http://support.microsoft.com/?kbid=293623
http://support.microsoft.com/?kbid=316085
http://support.microsoft.com/?kbid=321923
http://support.microsoft.com/?kbid=813181
http://support.microsoft.com/?kbid=831432
http://support.microsoft.com/?kbid=826718

If the error message also states "If you were in the middle of
something...", and it has "To see what data this error report contains click
here", see this site for how to report that additional error info here:
http://inetexplorer.mvps.org/answers_8.htm#ert

If the "module" is reported as "unknown".....

This may be caused by spyware/malware that's gotten installed on
your system. Use Ad-Aware and/or Spybot Search & Destroy to remove it.

Ad-Aware: http://www.lavasoftusa.com/
Spybot: http://www.safer-networking.org/en/index.html
Good sites on how to install and use Spybot -
http://www.safer-networking.org/en/tutorial/index.html
http://tomcoyote.com/SPYBOT/index1.php

Also download a winsock repair tool, to have just in case cleaning up
anything found breaks it -

Winsock repair tools:
LSPFix- all versions of Windows http://www.cexx.org/lspfix.zip
Winsock2 Fix- Win98, ME
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip

More information here:
http://www.spywareinfo.com/
http://inetexplorer.mvps.org/Darnit.htm
http://www.doxdesk.com/parasite/ - runs a little script when loading page to
check for common parasites

If no joy, in IE go to Tools...Internet Options...Advanced tab, Browsing
section, uncheck "Enable third-party browser extensions", click Apply, click
Okay, reboot. If that solves your problem, then more troubleshooting is
needed to find out exactly which program, or Browser Helper Object (BHO) is
causing this problem. You don't want to leave it at that, as some BHOs are
useful or necessary - like Adobe Acrobat for reading .pdf files or an
essential component of Norton AV. Get BHODemon -
http://www.definitivesolutions.com/bhodemon.htm - read all about BHOs.
Disable all items, and then gradually replace one or two at a time to narrow
down the culprit.

Or if you have IE 6 SP-2 you can do this within the browser:
How to manage Internet Explorer add-ons in Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;en-us;883256

If all the above fails, then the problem could be something new that the
spyware cleaners above don't have in their databases yet. In that case....
HijackThis direct download:
http://www.spywareinfo.com/~merijn/files/hijackthis.zip
Tutorial on how to use HijackThis:
http://www.spywareinfo.com/~merijn/htlogtutorial.html
Then post it's output log to the forum here for analysis and feedback by the
parasite experts:
http://www.spywareinfo.com/forums/
Or the other HijackThis Logs forums listed here:
http://www.spywareinfo.com/~merijn/forums.html

Or try this program to get some of the most nasty malware:
CWShredder direct download:
http://aumha.org/downloads/cwshredder.zip

An alternate resource for all of this and more:
http://www.aumha.org/secure.htm