error message

[gpappa]

I unistalled my anti virus software (norton) and now i'm getting a different
error message:
The connection to the server has failed. Subject 'new e-mail', Account:
'mail.td-wm.com', Server: 'mail.td-wm.com', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E
Any ideas? My email host is erado.

 

[Gary VanderMolen \(MVP\)]

You're halfway there. There is no doubt that Norton caused the first
error message. Be sure to follow up a Norton uninstall by using
their debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

If no improvement, you may be running into a port 25 block.
Erado is not your ISP. As a general rule, the owner of the SMTP server
you are using must be the same as the entity providing
your Internet connection at that moment. For more on this see
http://www.postcastserver.com/help/Port_25_Blocking.aspx

The available workarounds when sending under those circumstances
are as follows:

1. Use webmail for sending (via your browser).
2. Ask Erado if they have a port other than '25' for SMTP.
3. Substitute the SMTP server belonging to your ISP connection. This is a
bit tricky, but if you want to go that route, I can provide more details.
4. If you frequently send from multiple locations, get a free Gmail account,
configure it for POP access, set it up in Windows Mail, and use that for
your sending chores. Gmail uses port 465 for SMTP, which is not blocked
like port 25 is.