error message

[samina]

i keep getting a message unknown error has occured
it just doest go away i havent got any help till now pl help me as it is
very frustrating
thx
samina

 

[Gary VanderMolen]

Please be more descriptive. What were you doing just before the
error message popped up? Were you opening Windows Mail, or
were you trying to delete a message?

 

[samina]

thx for helping me i get this message as soon as i try downloading mail from
my gmail acc
thx
samina

 

[Gary VanderMolen]

Which antivirus program are you running?
Windows Mail is not compatible with most McAfee and
Norton security programs. Those will need to be uninstalled,
NOT just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like:
AVG free edition:
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition:
http://www.avast.com/eng/download-avast-home.html

With either of those, during the install phase you must select custom
install, and then deselect the email scanning option.

 

[samina]

gee thx
but i am using avast 4.7 only
i can download mails an read them when there is no internet connections i
can read mails also this error only comes when i try downloading the mails
download also only i cant read it at the same time
samina

 

[Guest]

Did you use the standard install for avast!? If so, it may work better with
Windows Mail if you uninstall it, then do a custom install that tells it to
leave out the part that scans email.