Error installing Sims 2

[Scarlet]

My niece is trying to intall The Sims 2 on her pc. She has Windows XP
Professional and Intel 82865G graphics. That is as much info I have at this
point. She is over an hour away from me, so I am trying to help her with this
long distance. Anyway, this is what is happening when she tries to intstall:

Japanese Bin Bundle Package:
'TSData/Res/Locate/Japanese Bin.Bundle Package' from the media.


Does anyone know why this is happening and what needs to be done to fix it?
Your help is greatly appreciated!

Scarlet

 

[Andy [YaYa]]

My niece is trying to intall The Sims 2 on her pc. She has Windows XP
Professional and Intel 82865G graphics. That is as much info I have at
this point. She is over an hour away from me, so I am trying to help
her with this long distance. Anyway, this is what is happening when
she tries to intstall:

Japanese Bin Bundle Package:
'TSData/Res/Locate/Japanese Bin.Bundle Package' from the media.


Does anyone know why this is happening and what needs to be done to
fix it? Your help is greatly appreciated!

Scarlet

I'm not sure what the error is, but it sounds like the game is having
problems copying a file from the CD/DVD install disc. More than likely she
needs to carefully clean the bottom of the CD/DVD. If the disc is badly
scratched have her check the manual, EA will replace scratched discs, you
just have to mail them into EA.

 

[Scarlet]

Andy,

Thank you for your help. I was afraid the cd was scratched, as I had noticed
it when I installed it on her other computer. However it installed on that
one just fine with all the scratches. I thought maybe there was a problem
with the Professional version of Xp as she had Home version on her other pc.
But thank you for the information. I will let her know to send it to EA.

 

[Chuck]

The difference in CD/DVD drives may be the real cause of the problem. Some
drives are more tolerant of scratches and read problems than others.