Error Installing Printer

[Darrell]

I am getting an error when I try to install a printer on my computer. It
says:

There was a problem installing this hardware:
<PRINTER NAME HERE>
An error occurred during the installation of the device
The data is invalid.

I have tried everything I have found on the internet, including copying
the DRIVER.CAB file from my CD to its proper location, and changing the
permissions on the PCI keys in the registry.

I need help!!

Thanks.

 

[Sleepless in Seattle]

Maybe you could tell us the make and model of the printer.

 

[Guest]

Generally the standard practice with the installation of printers today is:
1. Install software
2. Connect printer as and when requested by the installation process

If you didn't follow these steps, uninstall any software via Control Panel /
Add Remove Programs. Remove any printers using Printers and Faxes then click

 

[Plato]

I need help!!

Install the printer according to the docs. Many folks make the mistake
of connecting it first and then hoping for the best.

 

[Darrell]

Maybe you could tell us the make and model of the printer.

I have an HP DeskJet 722C.

 

[Darrell]

This is a good idea, but when I try to install the software from my CD,
it says it is incompatible with this operating system. I cannot find
newer software on the HP site.

 

[Bob I]

The 722c has drivers in XP already, so the problem may be caused by
improper port setting. Does the lpt port work properly, is the Print
spooler service running?

 

[Guest]

I am getting an error when I try to install a printer on my computer. It
says:

There was a problem installing this hardware:
<PRINTER NAME HERE>
An error occurred during the installation of the device
The data is invalid.

I have tried everything I have found on the internet, including copying
the DRIVER.CAB file from my CD to its proper location, and changing the
permissions on the PCI keys in the registry.

I need help!!

Thanks.

 

[Guest]

I am having the same problem as Darrell. I have an hp deskjet 3620. using the
install disk it freezes up when it says to connect the printer to the
computer and when i cancel the install and after it rolls back the install it
says thr data was invalid. i have tried everything,even called hp and they
could not get it to install. they told me to call gateway for help. Somebody
please help!! I am using xp home.

 

[Kelly]

Hi,

Download the drivers via the internet. Place them within a folder under C:.
Once done, extract them, then go to the Device Manager and use the Driver
tab, update driver and point the way.

--
All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

 

[Guest]

I'm sorry but where do i go on the internet to download to the drivers? thanks.

 

[Malke]

I'm sorry but where do i go on the internet to download to the
drivers? thanks.

You go to www.hp.com and from there look for Support - download drivers,
etc. There will be a place for you to type in your particular printer
and model; e.g., "deskjet whatever".

Malke

 

[Guest]

hi
well i have tried everything that has been suggested but still have the same
problem
is there any other suggestions? thanks for all support!!

 

[Rick S.]

HP printers are difficult if the original install is not done properly. HP
has an uninstall program that you will need to run to completely remove the
originally installed drivers then you can do the installation again. Be sure
to follow the install directions to the letter on the install screens this
time. They are really fussy as to whether or not the printer is plugged in
before the install. READ CAREFULLY!

 

[Guest]

hi
im pretty sure i have gotten everything uninstalled. when i cancel the
install it
says it is rolling back installation and no changes have been made to my
system. then i went into the register and deleted every thing related to hp.i
do have another
guestion, i dont have a usb printing support entry under universal bus
controllers in
device manager, should i? also i ran a uninstall file that the installation
roll back
left in my program files. im at wits end. thanks for any and all help.

 

[Rick S.]

If you didn't find and run the hp-uninstall program that is in the utilities
folder on the HP Install CD, you didn't really get all the drivers and files
removed. They won't come out with a simple uninstall neither from the add
and remove programs, or from the uninstall file that is in the HP program
folder.
Find the removal utility on the HP CD and use it.
Only way I've found............

 

[Cari \(MS-MVP\)]

Disconnect the printer from the PC.

Follow Bruce Sanderson's instructions on how to clean printer drivers at:
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

Reboot.

Go into the Device Manager and Uninstall ALL your USB devices.

Reboot. XP should now find and reinstall the USB ports.

Download a new set of drivers from the HP website at www.hp.com.

Install the software. Do NOT reconnect the printer to the PC until the
software tells you to do so.