Error in windows xp

[Jean-François Guénet]

Hi sometimes in windows xp i have this error

The instruction at 0x5b091531 referenced memory at 0x00000014. The memory
could not be read

If i check the application log in the event viewer i see those messages

This message was on 2006-10-19 and seems to be from norton...so i uninstall
norton system works 2006 but i got a message again on 2006-10-27

2006-10-19
Faulting application ccapp.exe, version 104.0.8.3, faulting module
lgmsghk.dll, version 1.1.0.0, fault address 0x00002780.

2006-10-27
Faulting application sp30ddeproxy.exe, version 1.0.0.1, faulting module
sp30ddeproxy.exe, version 1.0.0.1, fault address 0x00002fe3.

The 2 errors are Event 1000 and the source is "Application Error"

Anyone can help me please

Thanks

JF

 

[JS]

You can completely remove all traces of Norton by downloading the SymNRT.exe
file from their web site.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005103109480139

When I ran it the removal was total, after re-installing Norton the
subscription date was as if I had installed a new copy with a full year plus
on subscription renewal.

Notes:
1) You should also delete any remaining Symantec directories.
2) It has been reported that this utility does not always do a total
removal.
(I suspect that they have changed the removal process to leave certain
subscription keys in place).

JS

 

[DL]

Norton, as is often the case, is not uninstalling correctly and as such is
leaving remnents, eg ccapp etc

 

[Jac]

Thanks i will try that !

You can completely remove all traces of Norton by downloading the
SymNRT.exe
file from their web site.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005103109480139

When I ran it the removal was total, after re-installing Norton the
subscription date was as if I had installed a new copy with a full year
plus
on subscription renewal.

Notes:
1) You should also delete any remaining Symantec directories.
2) It has been reported that this utility does not always do a total
removal.
(I suspect that they have changed the removal process to leave certain
subscription keys in place).

JS