error in registry

[Leo]

I am running a Dell desktop with vista 64 bit software. I have occassions
when in the middle of a task, the entire work will vanish from the screen.
During the middle of a chess game for example, the screen goes blank and I
get a message "chess master has stopped working" and the game is lost. A
note asks me if I want more details and I say yes-it refers me to an hdmp
file which implies that I have errors in the registery. When I try to run a
registry cleaner, I'm told that the program only works for 32 bit programs.
I have tried uninstalling and reinstalling the progrm with no
improvement-can anyone suggest my next step.

 

[Rick Rogers]

Hi,

The error messages likely refer to registers, not the registery. Registers
are used to hold data in the processor, and the error message simply tells
you what the contents were at the time of the fault - not really useful to
the average user. Running a registry cleaner would probably be the worst
thing you could do.

The exact text of the error message, especially BCCodes and modules, might
help point out what is actually going wrong.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[Leo]

How and where do I find BCCodes? I get no error mesage except "the program
has stopped working" Then an option "do you want more details" and if I say
yes it sends me to the hdmp file.

 

[Rick Rogers]

Hi,

Open the Event Viewer and check the system logs.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[Woody]

There are a number of things you can do to accumulate information on the
problem. As was mentioned registry cleaners will cause more problems than
they will fix. The event viewer is one place to start. You will have to dig
and the learning process is long. You can analyze the dump with 'Debugging
Tools for Windows. Try going to Control panel/System and Maintenance/Problem
reports and Solutions/Check for New Solutions. If no new solutions check all
the solutions found and see if any pertain to your problem.
Chances are if you have been using a registry cleaner some entries have been
removed that should not have been and about the only way you will ever
resolve the problem is reinstall as the entries could have been for almost
any windows component.

 

[Woody]

I also meant to add to my post that the problem could very easily be bad
memory.