Error Code 81000314

[Guest]

I have tried to sign into Messenger unsuccessfully all morning, keep getting
the following error message: "Signing into windows live messenger failed
because the service is temporaily unavailable. Please try again later, error
code : 81000314"

Anyone else experiencing similiar problems or know if this is a wider issue?

 

[Guest]

Hi Jas,

I am getting the same error this morning

Kate

 

[Guest]

Same here... down all morning yet the service status says up, running and
"stable". I can't get in using MSN messenger either on another machine

 

[Guest]

same - not worked all morning and messenger service says stable and running

 

[Guest]

i have the same error
have tried to sign into Messenger unsuccessfully all morning and i recive
this error
" Signing to msn messanger failed because the service is temporaily
unavailable. Please try again later. 81000314 and i test the status of the
service and the status is good please help me to resolve this problem

 

[Guest]

Hi Guys,
Thanks for the replies glad to see that I am not alone with this problem.
Yep I also checked the service status this morning and it said ok, not too
sure what is going on but I thought it was just my computer playing up. Hope
they will resolve it soon.
John

 

[Jonathan Kay [MVP]]

Greetings,

This is a server-based server and usually a localized problem within a small amount of
accounts.

Unless the entire or majority of the service is down for an extended period, the system
status page won't change.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[Guest]

Same problem!

Greetings,

This is a server-based server and usually a localized problem within a small amount of
accounts.

Unless the entire or majority of the service is down for an extended period, the system
status page won't change.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[Guest]

dear all i try to uninstall and install the msn and i still have the problem
how erver
i try to sign in from another pc and i login sucssesfully successfully
can any one tell us whay is the problem in our pcs
thanks alot

 

[Guest]

Thank you Johnathan. After reading replies after your statement, if it works
on one machine and not another - Mohamed, are you using the same account to
login with? If so, Johnathan, your stament of being localized to a small
number of users cannot be quite correct, OR, Mohamed has a different problem
all together with the first machine they tried.

Are the user accounts stored on your servers randomly or by geographic/IP
address? I am in Northern Indiana and I too am having this same error. I am
also getting complaints from other users in my company using their personal
accounts to sign in and are unsuccessful.

And were is this status page you speak of? I tried to find Messenger's
site, but am getting redirected to the new Live site. I thought it use to be
www.msn.com/messenger....

Thanks for your time!

 

[Jonathan Kay [MVP]]

Hi,

I'm willing to accept that it's another problem, the error codes are based on either what the
server is returning or simply where it stops in the login process -- as such, my assumption
can easily be incorrect.

They're not random (obviously by balancing or simply by order in which user is registered,
unfortunately I'm not privy to that exact information now). I can tell you that they're not
by region however -- locale information is simply one entry in each user's account. As well,
the Messenger servers are located in Southern California.

The status page is here:
http://support.live.com/eform.aspx?productKey=wlmessenger
(top right of the page)

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[Jonathan Kay [MVP]]

Hi,

Just to add, I've already heard ~6 reports of this today (which albeit doesn't sound like a
lot, but ratio wise it's noticeable) so there is an actual problem here (server-side).

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[Bob G]

Jonathan Kay [MVP] schreef:

Hi,

Just to add, I've already heard ~6 reports of this today (which albeit doesn't sound like a
lot, but ratio wise it's noticeable) so there is an actual problem here (server-side).

I have got the same problem, MSN Messenger on my PC won't log me in, Web
Messenger does.
And I am from Belgium (Europe) so I don't think it is a local problem.

Bob

 

[Guest]

We're still getting this error today (14-40 GMT) +1 in the UK on 27/6/2006.
Didn't work on work network, although was OK before. Successfully logged in
earlier today at home on my Mac

 

[Guest]

Looked up the error on Live.com and came up with the following:
"Error 81000314, 81000377 or 81000378: Your contact list is not available
If you receive one of these messages, your contact list is not available or
is in read-only mode. Wait a few minutes, and then try to sign in again."

But I'm starting to think that the status page needs to be changed to "there
is a potential problem that we are aware of and (i hope) are trying to fix
it". Perhaps a reboot - it works well for my 2003 Servers... lol (little IT
humor in the MS world)

Thanks again!

 

[Jonathan Kay [MVP]]

Hi,

It's very inconsistent. I'm afraid I don't have any details of what's going on yet.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[Guest]

dear all i use the page http://status.messenger.msn.com/Status.aspx
to show status and my platform is win2000 and i try to use the web messanger
and its successfully connected i try anothe account in my pc and it dosen't
work and i try to login from anothe pc the work good an it successfully
connected
im from egypt im still think that the problem in my pc
are there are some thing can prevent me from connect to msn messanger and
dosn't prevent web messanger i use the msn ver 7 build 7.0.0816 i wait your
answer

 

[Guest]

Also cannot connect to messenger from any machine in my network, here in the
UK, so hardly a localised problem!

 

[Jonathan Kay [MVP]]

Hi,

It may just be inconsistently working. But I -highly- doubt it's not a problem with your PC
as there is too many people who are just experiencing the problem today.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[Jonathan Kay [MVP]]

Hi Eric,

Well, it's 7:56AM Redmond time, so someone has to be awake to change it, let alone reboot .

Joking aside, the status page really doesn't change unless the entire service is down. This
is not the only Messenger community I monitor and there aren't that many reports of this
problem elsewhere (yet anyway).

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.