Error causing forced restart. Help!

[Erin W.]

I recently purchased a new laptop. I am having a
recurring problem when I am connected to the internet
(with a dial-up modem) where I will get a System Shutdown
message and my computer will restart. The message is:

--------------
This system is shutting down. Please save all work in
progress and log off. Any unsaved changes will be lost.
This shutdown was initiated by NT AUTHORITY/system.

Windows must now restart because the Remote Procedure
Call (RPC) service terminated unexpectedly.
--------------

From what I've read so far about RPC, it relates to
networking, but I am not connected to a network. If
anyone can give me advice on this matter, I would greatly
appreciate it. Thank you!

 

[Rick \Nutcase\ Rogers]

Hi,

When the shutdown warning appears, click start/run and enter "shutdown -a"
to halt the process. It's a virus called blaster or lovesan. Information:

http://www.kellys-korner-xp.com/xp_qr.htm#rpc
http://www.pchell.com/virus/msblast.shtml
http://vil.nai.com/vil/content/v_100499.htm
http://www.symantec.com/avcenter/venc/data/w32.blaster.worm.html
http://www.bigblackglasses.com/Article.aspx?Article=342

You need the patch described here to protect against it:

MS03-039: A Buffer Overrun in RPCSS Could Allow an Attacker to Run Malicious
Programs
http://support.microsoft.com/?kbid=824146

Problem is, you needed to install the patch BEFORE you got infected to avoid
it.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone

 

[Ken Blake, MVP]

In

I recently purchased a new laptop. I am having a
recurring problem when I am connected to the internet
(with a dial-up modem) where I will get a System Shutdown
message and my computer will restart. The message is:

--------------
This system is shutting down. Please save all work in
progress and log off. Any unsaved changes will be lost.
This shutdown was initiated by NT AUTHORITY/system.

Windows must now restart because the Remote Procedure
Call (RPC) service terminated unexpectedly.

You have the MSBlaster worm. To remove it, do the following:

The following instructions are in three parts

1. Stop it from running

2. Remove it from your system

3. Make sure it doesn't come back



Before beginning, if you have an always-on internet connection,
it's a good idea to disconnect it.



1. Stop it from running

Press Ctrl-Alt-Delete to bring up the Task Manager, then on the
Processes tab, click msblast.exe and then "End process." Reply
"Yes" to the warning message that comes up.

This stops the worm from running, so your system will not shut
down. However, it doesn't remove it, and if that's all you do, it
will start up again the next time you boot.


***

2. Remove it from your system

a. Start the registry editor program, regedit, by going to Start
| Run, and typing REGEDIT
Navigate to HKEY_Local_Machine\Software\Microsoft\Windows\Current
Version\Run by clicking the plus signs next to each of the
folders in the left hand pane. When you get to the last of them,
Run, click the word Run itself.

Find an entry called "Windows Auto Update" on the right side.
Right-click it and delete it.

b. Do a Windows search for msblast, and delete all files found.

The worm is now gone, and won't start again the next time you
boot. But if that's all you do, you can get reinfected just as
you did the first time.

***


3. Make sure it doesn't come back

a. Make sure you're running a firewall that prevents worms like
this from getting in. You can enable the built-in Windows XP
firewall, or download and install another one such as the free
version of ZoneAlarm. To enable the built-in firewall, go to
Control Panel, double-click Networking and Internet Connections,
then click Network Connections. Right-click your connection, then
click Properties, and on the Advanced tab, click the option
"Protect my computer and network..."


b. If you've disconnected your internet connection, reconnect it.
Download and install the Microsoft patch at
http://download.microsoft.com/downl...e-b7a52a983f01/WindowsXP-KB823980-x86-ENU.exe

That will remove the vulnerability that the worm exploits.


c. Be sure you are running an anti-virus program, and that you
regularly download the latest updated virus definitions.

 

[Erin W.]

Thank you very much for the help! Everything is working
fine again. I really appreciate the walk-throughs.
Thank you again!!

 

[Guest]

This is the same message I keep getting on both my Compaq home computer and my Toshiba laptop. What is the solution? It is driving me crazy

----- Erin W. wrote: ----

I recently purchased a new laptop. I am having a
recurring problem when I am connected to the internet
(with a dial-up modem) where I will get a System Shutdown
message and my computer will restart. The message is

-------------
This system is shutting down. Please save all work in
progress and log off. Any unsaved changes will be lost.
This shutdown was initiated by NT AUTHORITY/system

Windows must now restart because the Remote Procedure
Call (RPC) service terminated unexpectedly
-------------

From what I've read so far about RPC, it relates to
networking, but I am not connected to a network. If
anyone can give me advice on this matter, I would greatly
appreciate it. Thank you

 

[Malke]

This is the same message I keep getting on both my Compaq home
computer and my Toshiba laptop. What is the solution? It is driving
me crazy!

----- Erin W. wrote: -----

I recently purchased a new laptop. I am having a
recurring problem when I am connected to the internet
(with a dial-up modem) where I will get a System Shutdown
message and my computer will restart. The message is:

--------------
This system is shutting down. Please save all work in
progress and log off. Any unsaved changes will be lost.
This shutdown was initiated by NT AUTHORITY/system.

Windows must now restart because the Remote Procedure
Call (RPC) service terminated unexpectedly.
--------------

From what I've read so far about RPC, it relates to
networking, but I am not connected to a network. If
anyone can give me advice on this matter, I would greatly
appreciate it. Thank you!

Google Is Your Friend(tm), people. You are both infected with the
MSblaster worm. Get the infected machines off the Internet and any lans
and clean them up! Here's a link:

http://www.sarc.com/avcenter/venc/data/w32.blaster.worm.html

Malke

 

[ME]

The "RPC" error is probably caused from the MSBLASTER Virus. Run a virus
scan and maybe a malware detection program also.

This is the same message I keep getting on both my Compaq home computer

and my Toshiba laptop. What is the solution? It is driving me crazy!