error 480 authentication required

[Guest]

I have a Dell dimension E521 with Vista home premium.
I have been able to access newsgroups until yesterday . I get the 480 error
message, code 800ccca2 . I called my ISP and we went through all of the
settings twice.
They believe it is a software problem.
I can send and recieve mail.
Hope someone can help!
Thanks

 

[Julian]

...

I have a Dell dimension E521 with Vista home premium.
I have been able to access newsgroups until yesterday . I get the 480
error
message, code 800ccca2 . I called my ISP and we went through all of the
settings twice.
They believe it is a software problem.
I can send and recieve mail.
Hope someone can help!
Thanks

A good place to start with any Windows Mail problem is...
Which antivirus are you using?

Since you are a Dell customer it may well be Norton or McAfee.

Both of which are proving to be incompatible with Windows Mail
and should be uninstalled as soon as possible.

note. Your Windows Mail accounts should be removed and recreated
to ensure all lingering pollution from those products is eradicated.

Use a free, compatible, alternative such as Avast or AVG
to eliminate the possibility of Norton or McAfee interference.
http://www.avast.com/eng/avast_4_home.html
http://free.grisoft.com/doc/download-free-anti-virus/us/frt/0

 

[lepat]

--
lepatrick

 

[e3lis]

 

[Diana]

...


A good place to start with any Windows Mail problem is...
Which antivirus are you using?

Since you are a Dell customer it may well be Norton or McAfee.

Both of which are proving to be incompatible with Windows Mail
and should be uninstalled as soon as possible.

note. Your Windows Mail accounts should be removed and recreated
to ensure all lingering pollution from those products is eradicated.

Use a free, compatible, alternative such as Avast or AVG
to eliminate the possibility of Norton or McAfee interference.
http://www.avast.com/eng/avast_4_home.html
http://free.grisoft.com/doc/download-free-anti-virus/us/frt/0

I do have the same problem, but I have AVG
So what can be my problem then?
error 480 authentication required
I also can send and recieve e-mails
but no news group for me...
pleace can somebody help me

 

[Gary VanderMolen \(MVP\)]

That's not the complete error message.
Right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

Your AVG antivirus was probably installed with its default install option,
which installs an email scanning module. Just disabling its email scanning
is not a sufficient remedy. Uninstall AVG, then reinstall, but select 'custom'
install, which then allows you to unselect installing its troublesome email
scanning module.