Error 1920 when trying to use Symantec 10.2

[Guest]

When I go to run a scan on my Vista machine I get the following error:
"Could not start scan. Scan engine returned error 0x20000003."

Symantec 10.2

This is a fresh install on a new system. Any suggestions?
I am logged in as admin.

 

[Peter Foldes]

The best suggestion that I can give you is to get rid of Symantec 10.2 and all their products.

Use Avast or AVG. They do just as a good job if not better and they do not bloat and do not cause issues.

 

[Guest]

I would do that but where I work it isn't allowed. I have gone into services
and tried to star the service and I get this error: "Windows could not
start the Symantec AntiVirus service on Local Computer. Error 1067: The
process terminated unexpectedly."

 

[Peter Foldes]

I then suggest that you bring this up with the companies IT person. Error 1067 suggests an error with the Symantec 10.2 which is a Corporate Version. Let the IT person sort it out with the Symantec Tech support desk

 

[Guest]

I am the IT person, I spent all day Friday on the phone with Symantec and got
nowhere! They put out a patch to fix this problem in safe mode but it
doesn't do a thing for regular mode. I just thought maybe someone else may
have run into the problem and got the issue resolved.

 

[Leythos]

I am the IT person, I spent all day Friday on the phone with Symantec and got
nowhere! They put out a patch to fix this problem in safe mode but it
doesn't do a thing for regular mode. I just thought maybe someone else may
have run into the problem and got the issue resolved.

I can't offer a solution, but I can say that Symantec Corp edition for
Workstations and Servers, 10.2, is working on our Vista Business
systems. Is yours "for workstations and servers" or is yours their
Client version?

--

Leythos
- Igitur qui desiderat pacem, praeparet bellum.
- Calling an illegal alien an "undocumented worker" is like calling a
drug dealer an "unlicensed pharmacist"
(e-mail address removed) (remove 999 for proper email address)

 

[Michael Solomon]

When I go to run a scan on my Vista machine I get the following error:
"Could not start scan. Scan engine returned error 0x20000003."

Symantec 10.2

This is a fresh install on a new system. Any suggestions?
I am logged in as admin.

If you right click the shortcut to start the scan and select Run As
Administrator, do you still get the same error. This error number is
sometimes an indication of not having the rights to run?

Here's a Symantec article that doesn't reference the wording mentioned
exactly but it does reference a similar error and their Antivirus:
http://entkb.symantec.com/security/output/n2001010315571848.html

 

[Guest]

Tried this and nothing works. I have right clicked and chose 'run as admin'
and the results are the same. I have noticed that in computer managment
there is no user and groups options.

 

[Peter Foldes]

With Symantec 10.2 which is a Corporate version , you might want to call Symantec tech support. Tech support is free with this version unless your copy of 10.2 is not a legal copy and is not registered.

This version is much different from the other Norton versions that are available to the public via purchase from retail outlets. Different fixes for this corporate version which is not available to the public and is not posted on the Symantec site..

 

[Guest]

I have been working with SYmantec and they can't figure it out. Just
wondering if the problem isn't with Windows.