Error 1714 when Installing

[Guest]

After downloading the newest windows defender and trying to install it,
I get this error:

"the older version of windows defender cannot be removed"

I manually uninstalled the original version and tired to clean every
reference in the registry but there is an empty folder in Control Panel where
system explorers used to be.
When I click on the folder (it has no name) it says its invalid.

So 1. how can I install the new windows defender
2. How do I get rid of the invalid folder in control panel.



I have tried using the Windows Cleanup Utility as has been suggested before,
but Windows Defender wasnt in the list.

Please Help

 

[Guest]

Hello h2oz7v,

Have a look at this article. It may be relevant to your prºblem.

Subject: Can't Install -- Error 1714
4/13/2006 11:00 AM PST
By: fredmertz
In: installation

I hope that (this) post is helpful.
Please , rate the pºsts.
Еиçеl

 

[Bill Sanderson MVP]

Engel - please check that reference. There's no solution in that thread, I
believe, so referring others to it does
not help them. (unless there's some piece on the web that I'm not seeing via
nntp.)
--

 

[Guest]

I can confirm that the method in the post that Engel is referring to doesnt
work.


Is there any fix for this at all?

Thanks anyway

 

[Tom Emmelot]

Hi,

you can try to install WD again, normal when you uninstall then the
problem is gone.
Let me now if that worked for you.

Regards >*< TOM >*<

h2oz7v schreef:

 

[Guest]

Thats the problem I'm having though.

When I try to install WD, I get a "the older version of windows defender
cannot be removed" error and it exits installation.

 

[Bill Sanderson MVP]

OK - you've tried the Windows Cleanup utility, which didn't find anything to
clean up.

You can't try this operation in safe mode, I think, 'cause the Windows
Installer service isn't started in safe mode--although you could try
starting it...

I think I'd recommend a clean boot--use MSCONFIG, check off diagnostic
startup, and go into services, and check the Windows Installer as well. I'm
not sure--but I think that might be enough to allow install and uninstall
operations to proceed.

Then restart, and try the install again. I don't know what's going on
here--but one idea that I have is that some other service--perhaps an add-on
to another antispyware program, is "protecting" the Windows Defender bits in
a way that makes it hard to remove.



--

 

[Tom Emmelot]

Hi,

delete the whole map of Defender in Program files, then
download CCleaner to clean your registry,
http://www.ccleaner.com/ccdownload.asp
Run the regcleaner and the crapcleaner from CCleaner.
Download WD:
http://www.microsoft.com/downloads/...E7-DA2B-4A6A-AFA4-F7F14E605A0D&displaylang=en
and save it on your desktop and start the install of WD from there.

Good luck!

Regards >*< TOM >*<

h2oz7v schreef:

 

[Guest]

Tom: I've already tried this before (from what others have suggested), but I
tried it again just for good luck. This didnt fix the problem. I did notice
some entries in the registry section of CC relating to Defender and made sure
they were deleted, but alas that didnt solve it.


Bill: Thanks for that suggestion, I thought it could have been something
like that too. I ran a diagnostics boot (with Windows Installer service on)
and then tried, but the same damn error still came up.



Arghhh!

I will keep trying, would be greatful if anyone has any other ideas.

Thanks

 

[Tom Emmelot]

Hi,

try this won:

Download Dail a Fix:
http://download.betanews.com/download/1131569373-2/Dial-a-fix-full.exe
Run it with all check marks on and see of the problem is gone.

Regards >*< TOM >*<

h2oz7v schreef:

 

[Guest]

I downloaded Dail a Fix but to be honest I cant see how it would help.

I didnt want to select all options, but I tried the MSI section of it (that
didnt fix the problem).
I'm just being abit cautious of the things that I'm changing here if you see
what I mean.

Thanks anyway

 

[Tom Emmelot]

Hi,

did you have a restore point from the moment you want to install the new
WD? If so try to go back and try to uninstall WD then.

Regards >*< TOM >*<

h2oz7v schreef:

 

[Guest]

No unfortunatly I dont. I dont use system restore on my computers.

Just dunno what else is left to try

 

[Tom Emmelot]

Hi,


first of all put on system restore and make a backup.
(WD uses also system restore)
Delete the Defender map.
then run Regedit and look for all the Defender keys and get rid of them.
Then try again.

Regards >*< TOM >*<

h2oz7v schreef:

 

[Guest]

Hey

Well I've tried every search I can think of to remove the registry entries.
I just put Restore back on and tired again but with no luck. Would Defender
leave any trace in a Restore Point? Where could I delete those? - Theres no
other restore points in System Restore though.



Thanks

 

[Tom Emmelot]

Hi,

The reason i let make you a restore point is that if you make a mistake
after deleting all the Defender out of the registry you can always start
with the F8 key and start the last knowing good.
You can remove restore points Start>Programs>Bureau Accessories>System
workset>drive cleaning
After you mark for drive C:\ the program start scanning and after a
while a new window appear with several possibilities also a tab with
"More Options"click on that and click on system restore, than it takes
away all the restore points but let the last won stay!

Regards >*< TOM >*<

h2oz7v schreef:

 

[Guest]

I still have had no luck in fixing this!

One thing I think I should mention is that Windows is very slow to startup -
just past the login screen - it takes a few minutes. I'm wondering whether
its trying to start the Defender process or not...? Or possibly something
with this issue:


I have an empty icon in control panel where "System Explorers" usually is
(the one part of Defender).

Click on the link for a picture of what I mean:

http://i16.photobucket.com/albums/b40/h2oz7v/Various/Forum/sytemexplorers.jpg


How do I get rid of that?!

Thanks again

 

[Guest]

I've still had no luck with this. Was wondering what people would recommend...