Error 0x800ccc0f

[Guest]

Outlook 2000/Windows XP.

I can receive tho not send even small test emails. I have the latest
SPs/updates. I have also tried OE6 and even Netscape7(which seems to send but
mails never arrive) with the same results. I have tried several diagnostic
packages but none solve the problem. One, a spam blocker, was not able to
locate the smtp info.
I have checked with my ISP. My settings seem to be correct and there are no
extraneous boxes ticked. I am able to send emails from my server.

I have now tried all the suggested MS troubleshooting w/o any progress. I
have disabled my firewall, even completely unistalled Nortonsystemworks 2005,
un/re-installed my internet mail accts, modem, dial-up connection, etc. I am
a home/office used, no network, dial-up modem, NTL connection, Onetel ISP, no
proxy servers, really nothing fancy, yet I cannot send a email and am quickly
losing my mind.

Could this be a registry problem? I previous had Office XP on the system and
the same acct settings worked. It became corrupted. I uninstalled it and I
replaced it with Office2000 Premium.

If I reinstall Windows what would I lose?

I do not know what it means to 'authenticate outgoing server' as suggested
in other responses to similar problem.

I have created the following log by editing the Registry.

Microsoft Internet Messaging API 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)
SMTP Log started at 04/02/2005 12:05:43
SMTP: 12:05:43 [db] Connecting to 'mail.onetel.net.uk' on port 25.
SMTP: 12:05:43 [db] srv_name = "mail.onetel.net.uk" srv_addr = 212.67.120.126
SMTP: 12:05:45 [db] Connection to 'mail.onetel.net.uk' closed.
SMTP: 12:05:45 [db] ERROR: "Your server has unexpectedly terminated the
connection. Possible causes for this include server problems, network
problems, or a long period of inactivity.", hr=2148322319

thanks

 

[Brian Tillman]

I do not know what it means to 'authenticate outgoing server' as
suggested in other responses to similar problem.

It means open your account properties pages and click the Outgoing Server
tab. Check the option to authenticate to the outgoing server.

 

[Guest]

Thank you Brian. Unfortunately it didn't help. The Settings was 'Use same
settings as my incoming mail server'. As a general rule, should
authentication be ticked?
Other ideas?

 

[Brian Tillman]

The Settings was 'Use
same settings as my incoming mail server'.

Since you've tried so much, you're running out of options, but one you
didn't mention that you tried was to create a new mail profile with Control
Panel's Mail applet. However, since you're having problems with clients
other than Outlook, I'm not hopeful that a new profile will solve your
problem. A reinstall of Windows may be your best bet, but check once again
to make sure that the port(s) you're defining in the account are correct.
Also check to see if you can ping the mail servers from a command prompt
and/or telnet to the servers designated ports.

As a general rule, should authentication be ticked?

As a general rule? That's hard to say, since each ISP gets to decide.
However, many (most?) seem to require it now.

 

[Guest]

Thanks, Brian
I have re-created my acct many times. The applet brings up the same box as
Tools/Accounts. My smtp port is 25, my incoming POP3 is 110.
How do you 'ping the server from a command prompt' I have Norton's 'Keep
Connection Alive' enabled.
What's involved with re-installing Windows?
Thx

 

[Brian Tillman]

My smtp port is 25, my incoming POP3 is 110.

Many ISPs have changed those port numbers.

How do you 'ping the server from a command prompt'

Open a command prompt window and enter

ping yourpopserver
ping yoursmtpserver

I have Norton's
'Keep Connection Alive' enabled.

This doesn't mean anything to me.

What's involved with re-installing Windows?

Save all the data you want to keep to some other device than your main hard
drive, insert the Windows installation disk, and follow the prompts to
reformat your disk and reinstall the operating system.

 

[Guest]

I pinged. My server pinged back. Does the following Command Script infor help?

Packets: Sent = 4, Received = 4, Lost = 0 <0% loss>, Average round trip =
230ms
Both my POP and smtp servers have the same address, i.e mail.onetel.net.uk
Did the log help?
Thx

 

[Brian Tillman]

I pinged. My server pinged back. Does the following Command Script
infor help?

Packets: Sent = 4, Received = 4, Lost = 0 <0% loss>, Average round
trip = 230ms
Both my POP and smtp servers have the same address, i.e
mail.onetel.net.uk Did the log help?

I just tried connecting to mail.onetel.net.uk. While I could connect to
port 110 (the incoming POP port), when I tried connecting to port 25, the
outgoing SMTP port, the connection would disconnect immediately. There is
something wrong with the server. It's not your problem.