error 0x80040900 in outlook retrieving mail

[Ruthin]

Hi

error 0x80040900

Seen the replys in some forums and i am having the same problem. As i
have a third party email in my outlook Ntl broadband wont look at it.
This all started happening two days ago and is driving me nuts. Nothing
has changed or be installed on my PC.

The folling is the exact message i get when trying to send and receive
emails:

Task 'mail.nsia.co.uk - Receiving' reported error (0x80040900) : 'The
server name you entered can not be found on the network (it might be
down temporarily). Please verify that you are online and that the
server name is correct.'

The server is not down as i can access the website and emails via
webmail. I did have problems accessing webmail, though that was
resolved by changing my proxy settings in internet options /
connections / Lan settings / Advanced

With the Broadband help line i have virtually reset all my defaults in
Internet explorer. I currently use Norton Firewall and Norton Symantec
antivirus an have done so for two years.

Please help!

 

[Ruthin]

Well stone the crows as the saying goes.

Have spent a few hours last night and today with Ntl Boradband help
line asking for there help and they said its nothiing to do with them
and they cant help third party emails. Spoke to my service provider and
all of a sudden it comes back on by its self.

Though is is a bit of a coincidence NTL are doining some major work
this week.

Fingers crossed and i hope its ok.

 

[Ruthin]

Nope i spoke too soon.

Its gone down again!!!!

Why me?

I have not changed anything or adjusted anything, very strange?

 

[Guest]

I've got no idea what that error is - it doesn't turn up in any of my
searches. Can you give the exact text of the error message (select it using
the mouse, then press Control-C to copy it, and paste into your post)? Is
that error number in the "can't find the server" message, or in a separate
message?

One of the realities of ISP customer service is that they'll always blame
your software and say they don't support it, rather than investigate it
themselves...

 

[Brian Tillman]

Task 'mail.nsia.co.uk - Receiving' reported error (0x80040900) : 'The
server name you entered can not be found on the network (it might be
down temporarily). Please verify that you are online and that the
server name is correct.'

The server is not down as i can access the website and emails via
webmail.

Whether or not you can access the website or your mail via a web interface
has nothing to do with wether or not you can access that mailbox via a POP
server. You're not proving anything about whether the POP server is running
when you access a web server.

I did have problems accessing webmail, though that was
resolved by changing my proxy settings in internet options /
connections / Lan settings / Advanced

With the Broadband help line i have virtually reset all my defaults in
Internet explorer.

If you'd include the settings you have for the account and for the proxy
settings, perhaps someone can tell you why they don't work.

I currently use Norton Firewall and Norton Symantec
antivirus an have done so for two years.

Make sure Outlook is listed as an allowed program in the firewall and
disable scanning mail in the AV program.

 

[Brian Tillman]

Nope i spoke too soon.

Its gone down again!!!!

It would seem the fault does not lie with your machine by with NTL, no
matter what they claim.