Russ:
OK, I'll go back to my John Smith example. I have one and only one John
Smith contact. He is my main Contacts folder. He is NOT duplicated in
any
of my other seven Contacts folders.
When I use the "Find" function in Outlook to try to find "Smith", the box
comes up showing exactly this:
"John Smith, Contacts
John Smith, Contacts"
That is, "Find" sees him twice, but when I scroll through Contacts he is
only there once. So, that is the problem for which I am hoping to find a
solution. I appreciate the fact that you are staying with me on this!
Russ Valentine said:
Not at all. The "solution" depends on what you perceive the problem to
be.
That Outlook would find more than one John Smith is hardly surprising
when
you have 7 Contacts Folders. Explain more clearly what Outlook is doing
that
it shouldn't.
--
Russ Valentine
[MVP-Outlook]
Robert Judge said:
Russ:
OK. I have the main Contacts folder, of course. I then have seven
other
folders, into each one of which I have put small groups of contacts.
In my Outlook Address Book, there are seven folders listed (although
they
are not the exact same seven Contacts folder names as above).
I'm wondering if you are going to tell me that the solution is to
remove
six
of the seven folders in Outlook Address Book, just leaving "Contacts:
Personal Folders"?
:
Any Folder into which you have placed Contacts is a Contacts Folder.
Use Folder view to examine your entire Folder hierarchy and tell me
how
many
Contacts Folders you have.
Also go to Tools > E-mail accounts > View or change existing
directories
or
address books > Outlook Address Book > Change. and tell me how many
folders
are listed there.
You should be able to solve your own mystery after you do that.
--
Russ Valentine
[MVP-Outlook]
message
Russ:
I am not sure what you mean. I have only one folder that is named
"Contacts." However, I have put some other names into a couple of
other
folders because I wanted to keep a certain group of people together.
What
do
I count to tell you how many "Contact" folders I have?
:
Examine your entire Folder hierarchy and report back on how many
Contact
Folders you have.
Examine your Outlook Address Book and report back on how many
Contact
Folders it searches.
--
Russ Valentine
[MVP-Outlook]
message
In Outlook 2003, when I use the "Find" box to locate, for
instance,
John
Smith, Outlook offers me two or even three John Smiths, and the
listing
specifies that it is coming from Contacts. For instance,
John Smith, Contacts
John Smith, Contacts
However, when I scroll through my Contacts alphabetically to
Smith,
I
find
that I only have one Contact named John Smith and he only has one
email
address. Why is Outlook "Find" offering me multiple John Smiths,
when
Contacts itself only holds only one John Smith? Does it have
something
to
do
with the Outlook Address Book as distinct from Outlook Contacts?
I
will
appreciate advice.
