Epson 2200 print fails from Adobe programs

[kirk_]

I have the Adobe Creative Suite.

I designed a document 9-1/2 x 23 in Adobe InDesign.

I created a custom paper size of 12.95 x 26 in the Epson Driver.

Printing using 13" roll paper.

When I print from InDesign, it chops off the last part of the document. I
have done extensive testing and it cuts off at 21-1/4" in the document. If
I print with crops and bleeds, it still cuts off at 21-1/4" in the document.
(not 21-1/4" total print area)

The incomplete document is visable in the Print preview box if I turn it on.

I tried to recreate the document in Illustrator and it does exactly the same
thing.

I tried to export as a PDF and the PDF fails to print to the Epson driver in
Acrobat 5. In Acrobat 6 Reader, it prints truncated like the other Adobe
applications.

If I import the PDF into Photoshop, it will print fine. However, after two
exports, the colors start looking worse.

The Epson 2200 will print fine from Corel Draw also, so I assume that the
problem is somewhere in a couple of Adobe programs. I spent well over 2
hours on the phone with Adobe today and they drew a blank and have escalated
issue up. Wondered if anybody else has been able to print beyond 21-1/4"
document to the roll feeder from InDesign or Illustrator?

Thanks,

Kirk

 

[CWatters]

Does it look correct with the printer drivers print preview enabled?

 

[kirk_]

No. The driver print preview shows the document chopped off.

Kirk

 

[kirk_]

Here is a test.

This pdf is only 34K. http://www.texaslonghorn.com/testprint.pdf

See if anybody can get it to print to an Epson 2200.

I can't even get it to appear correctly in the driver print preview.

Kirk

 

[Yianni]

Print height depends on both printer driver and application. Check both
adobe and epson manuals to be sure for the maximum height. As I know
photoshop permits longer prints (if I remember correct about 50 inches), and
other applications even longer.


--
Yianni
(e-mail address removed) (remove number nine to reply)


--

 

[Ed Ruf]

I have the Adobe Creative Suite.

I designed a document 9-1/2 x 23 in Adobe InDesign.

I created a custom paper size of 12.95 x 26 in the Epson Driver.

Printing using 13" roll paper.

When I print from InDesign, it chops off the last part of the document. I
have done extensive testing and it cuts off at 21-1/4" in the document. If
I print with crops and bleeds, it still cuts off at 21-1/4" in the document.
(not 21-1/4" total print area)

The incomplete document is visable in the Print preview box if I turn it on.

I tried to recreate the document in Illustrator and it does exactly the same
thing.

I tried to export as a PDF and the PDF fails to print to the Epson driver in
Acrobat 5. In Acrobat 6 Reader, it prints truncated like the other Adobe
applications.

If I import the PDF into Photoshop, it will print fine. However, after two
exports, the colors start looking worse.

The Epson 2200 will print fine from Corel Draw also, so I assume that the
problem is somewhere in a couple of Adobe programs. I spent well over 2
hours on the phone with Adobe today and they drew a blank and have escalated
issue up. Wondered if anybody else has been able to print beyond 21-1/4"
document to the roll feeder from InDesign or Illustrator?

FWIW, I've seen posts in the past, and have replied to some, in regard to a
problem with printing on a 1270 and max paper length using Adobe PS, where
the culprit appeared to PS.

 

[CWatters]

Here is a test.

This pdf is only 34K. http://www.texaslonghorn.com/testprint.pdf

See if anybody can get it to print to an Epson 2200.

OK I think I know what you may be doing "wrong"... Try _clearing_ the "No
Margins" box and select "Maximium" print area instead. See *** below.


I tried your test print on my Epson 2100 (UK version of 2200) and this seems
to make a difference and work OK....

I set a user defined paper size of 950 x 2300 points (0.01") = 9.5" x 23"
Landscape
*** "No Margins" CLEARED ***
*** Print area = maximium (not centered)***

Then in Acrobat Reader...
file -> print brings up Adobe Reader's print preview.
Turn off "shrink oversize pages"
The preview in lower right corner confirms the paper dimensions are correct
and displays a tiny preview - which looks ok I can just make out the long
lines at 23".

Click ok and Epson's preview comes up.
Click the button "Maximium zoom"
Scroll left and I see the 22.75" line about 0.25 from the left hand edge.
Scroll right and I see the 22.75" line about 0.25 from the right hand edge.

I don't have paper big enough to actually print it but it looks OK.

If I use "No Margins" instead of "maximium" it seems to be cropped - I can't
see any of the lines with numbers on.

Colin

 

[kirk_]

I have not exceeded the length of InDesign or the Epson driver.

There is a bug here.

Kirk

 

[kirk_]

FWIW, I've seen posts in the past, and have replied to some, in regard to a
problem with printing on a 1270 and max paper length using Adobe PS, where
the culprit appeared to PS.

Do you think the problem is in Postscript somewhere? I am printing to a
non-PS printer.

Kirk

 

[CWatters]

to

Do you think the problem is in Postscript somewhere? I am printing to a
non-PS printer.

Hi Kirk,

I'm 90% sure this is a problem with the Epson 2200 driver because I can get
your test print to work just fine with the driver for the UK model 2100.

Colin

 

[kirk_]

Colin,

Thanks. That gives me some ammo when I next talk to Epson. They keep
telling me that it is an Adobe problem.

Kirk

 

[CWatters]

What happens if you create an page that size in MS Word?
If you have the same problem that would be even better ammo.

Colin

 

[Kirk_]

Colin,

I don't have MS Word.

I tried it in Lotus Word Pro and it chopped it off in the print-preview. I
have the driver off of the website and don't actually have the printer here
at home.

I opened Delorme Street Atlas USA and set the paper size too 12x24 and in
the Epson Driver, set it to custom 12.95x26, then printed with preview. The
preview shows up perfectly.

Works in Word Perfect too. So maybe the problem is either Adobe or
Adobe/Epson.

Kirk