"Entire Directory" option not showing up when adding a new networkprinter

[info]

Hi Everyone,
I've been experiencing the following issue when I try to add a printer
to some of the workstations of my office network.
In ALL BUT TWO of the 10 computers if I go to the Find a Printer
Wizard > "Network Printer" > "Find a printer in the directory" I get
the window called "Find Printer" that shows an "Entire Directory"
option selected by default in the "In" box and below in the drop down
menu the name of our server. I leave "Entire directory" selected and
hit the "Find now" button to get the full list of all our network
printers, I select what I want and I'm all set.
Instead on two of the computers the following happens:
After clicking on "Find a printer in the directory" the "Find Printer"
window looks different. It does NOT have the "Entire Directory" option
in the "In" field but instead just the name of our server. If I hit
"browse" I get no other option but the name of our server.
I leave the name of the server selected as I have no other option and
when I select "Find now" the computer freezes for a good 5 minutes and
eventually will return a blank list (no printers).
I'm assuming that the reason why the system returns a blank list is
because it's looking for a printer attached to the server which does
not exist but do you have any idea why the "Entire directory" option
is not showing up?
The only way for us to get to a printer is to select "Local Printer"
instead of Network Printer in the Wizard and then select a TCP/IP port
and enter IP address of that specific printer. It works but the
printer is considered a local printer and not a network one.
Do you have any ideas of what is going on?
Thank you very much, any suggestion greatly appreciated!
NP

 

[Alan Morris [MSFT]]

the two machine are having an issue reading from the AD.

I don't really know much about why this would be. I think there is a
newsgroup for AD issues.

check rsop.msc on a machine that works and the machine that does not. Maybe
that will show something.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

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