End of the Age of Kings? :c

[Guest]

Hello

At 14 years old i'm haveing a hard time understanding why every time I try to load "Age of empires II: The conquerors" a black screen appears and a message appears saying " Age of Empires II Expansion has encountered a problem and needs to close. We are sorry for the inconvenience." After investigating for nearly 2 months I have decided to bother pros for the first time. All I wanted to do was pillage a few Anglo villages, can you help me? :/ !

 

[Jimmy S.]

Hi "Gutersvwagon"

If you've already tried reinstalling the game and the latest patches ..
Let's try some basic troubleshooting. If the problem still persists
please post back and we'll try some more steps. Good luck!

1. To see if it's a software conflict: Temporarily disable Startup
programs one at a time, starting with Firewall, Antivirus, and ad
blockers using: http://new.jtsoft2001.com/windows/startup.php

You can lookup what a program does before you disable it here:
http://www.sysinfo.org/startuplist.php

2. Run a virus scan at: http://housecall.antivirus.com Afterwards
Download & Run Spybot from: http://security.kolla.de to find any
Trojans, Adware, or Spyware which could clog up your system.

3. Click My Computer / Rightclick the Drive & Choose Properties
/ Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
the "Error-Checking" and "Defragmentation" utilities.

4. Go to the Windows Update site for everything under Critical and
Recommended: http://windowsupdate.microsoft.com Some games
require a patch: http://www.avault.com/pcrl/patches_list.asp?letter=a

5. Update DirectX and your Chipset, Sound, &Video Drivers:
For all Video / DirectX / Game and Hardware Issues, I have a
Checklist of Solutions at: http://mvps.org/nibblesnbits/Video.html

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________


| Hello,
|
| At 14 years old i'm haveing a hard time understanding why every time I try to load "Age of empires II: The conquerors" a black
screen appears and a message appears saying " Age of Empires II Expansion has encountered a problem and needs to close. We are sorry
for the inconvenience." After investigating for nearly 2 months I have decided to bother pros for the first time. All I wanted to do
was pillage a few Anglo villages, can you help me? :/ !

 

[Guest]

-----Original Message-----
Hello,

At 14 years old i'm haveing a hard time understanding

why every time I try to load "Age of empires II: The
conquerors" a black screen appears and a message appears
saying " Age of Empires II Expansion has encountered a
problem and needs to close. We are sorry for the
inconvenience." After investigating for nearly 2 months I
have decided to bother pros for the first time. All I
wanted to do was pillage a few Anglo villages, can you
help me? :/ !

.
hey I have the very same game and I didn't run into a

problem. I am going to ask a couple of ?'s that may seem
dumb but may help. Does your system meet all the basic
requirements ie. memory, processor, hard drive space,
video card etc.? If it does you may want to return the
game or exchange it for a new one. I hope you still have
the receipt. I hope this helps.