Emailed Word Doc Crashes Recipient's Word

[Suzanne S. Barnhill]

What version of Word did you create the template in? Are the JPEGs embedded
in the template/documents or linked to an external file?

 

[Frustrated Word User]

I have created a template for letterhead. It has a jpeg logo, som
typed text (address) a first page footer, and a second page (differen
footer) with another small jpeg graphic.

Everyone who I have sent this to says that they can't open it and tha
it crashes their Word program.

This is really frustrating. No macros, no security settings. Could i
be a bug?

Please help!!!!!!

PS: The other morning I woke up from a nightmare that was me trying t
fix a stupid Word document OVER AND OVER AND OVER and it just wouldn'
work. Almost life like, eh?

Any help would be appreciated.

Joann

 

[Suzanne S. Barnhill]

If you used Insert | Picture | From File and didn't specifically choose to
link them, then they are embedded. If you pasted them in (from the Web,
say), then they are probably linked. If they're In Line With Text, you can
tell by pressing Alt+F7 to see whether the INCLUDEPICTURE field shows a file
path; if they're wrapped, you have to make them inline before you can see
this. But the likelihood is that they're embedded, so that's probably not an
issue.

The reason I asked about version is that if you had saved the document in
Word 2007 format, users of earlier versions wouldn't be able to open them
without having the Compatibility Pack installed (though the file shouldn't
crash Word, even so).

If the recipients have Word 2003, you could suggest that they try using the
Open and Repair option. Alternatively, if the files were emailed, they may
have been damaged in transit; zipping them before sending might add another
layer of protection against damage.

Also, the recipients shouldn't be trying to "open" the template you sent.
They should be saving it to their Templates folder and using it to base new
documents on.

I'm afraid I'm kind of out of ideas, but if you want to send the file to me,
I'll see whether it crashes my Word!

 

[Frustrated Word User]

Word 2003, and the jpegs were just inserted- if I had to do something
specific to embed them, I did not do that.

 

[Frustrated Word User]

Thanks,

I think I attached the doc to this message..(?) never tried that
before.

If you open it I really hope it doesn't crash your system.

 

[Suzanne S. Barnhill]

These forums don't permit attachments. You will need to send the file to my
email.