Email2 not updating properly with distribution lists

[Guest]

I am running Outlook 2002 SP3 on Windows XP Professional 2002 SP2.

I have many contacts with 2 email addresses. I also have distribution lists
that can include either email address. The problem I have is that if I
update Email2 for one of my contacts and then try to update the distribution
list, the DisplayAs email will change, but the actual email address won't.
Even if the Email2 email address looks correct in the contact's file, the
email address in the distribution list will not update.

I've tried:
- Deleting the contact from the distribution list, and then reinserting
them after updating the contact's file.
- Clicking the UpdateNow button in the distribution list.

The only way to get the Email2 email address to show up correctly is to
remove the contact from the distribution list, delete the contact's file,
recreate the contact's file and then reinsert them into the distribution
list. It's very annoying to have to do this, because then I also have to
re-enter ALL of their info.

Any help with this would greatly appreciated!

thanks,
Michelle

 

[Russ Valentine [MVP-Outlook]]

The Update Now button is only for show. It has never worked as intended. I
consider this a permanent bug that Microsoft has no intention of addressing.
Most of us abandoned DL's long ago for behavior such as this.

 

[Guest]

If you've abandoned DL, then what do you do for large lists that you need to
send an email to? I have a list that I send an email to once a week. The
list is large, and I don't want to have to go down through all of my contacts
everytime I send the email. Are you telling me my problem is hopeless?

The Update Now button is only for show. It has never worked as intended. I
consider this a permanent bug that Microsoft has no intention of addressing.
Most of us abandoned DL's long ago for behavior such as this.
--
Russ Valentine
[MVP-Outlook]

I am running Outlook 2002 SP3 on Windows XP Professional 2002 SP2.

I have many contacts with 2 email addresses. I also have distribution
lists
that can include either email address. The problem I have is that if I
update Email2 for one of my contacts and then try to update the
distribution
list, the DisplayAs email will change, but the actual email address won't.
Even if the Email2 email address looks correct in the contact's file, the
email address in the distribution list will not update.

I've tried:
- Deleting the contact from the distribution list, and then reinserting
them after updating the contact's file.
- Clicking the UpdateNow button in the distribution list.

The only way to get the Email2 email address to show up correctly is to
remove the contact from the distribution list, delete the contact's file,
recreate the contact's file and then reinsert them into the distribution
list. It's very annoying to have to do this, because then I also have to
re-enter ALL of their info.

Any help with this would greatly appreciated!

thanks,
Michelle

 

[Russ Valentine [MVP-Outlook]]

Of course not. You just need to use one of Outlook's preferred methods for
grouping Contacts: Categories or separate Contact Subfolders:
http://www.slipstick.com/contacts/oloabcat.htm

--
Russ Valentine
[MVP-Outlook]

If you've abandoned DL, then what do you do for large lists that you need
to
send an email to? I have a list that I send an email to once a week. The
list is large, and I don't want to have to go down through all of my
contacts
everytime I send the email. Are you telling me my problem is hopeless?

The Update Now button is only for show. It has never worked as intended.
I
consider this a permanent bug that Microsoft has no intention of
addressing.
Most of us abandoned DL's long ago for behavior such as this.
--
Russ Valentine
[MVP-Outlook]

I am running Outlook 2002 SP3 on Windows XP Professional 2002 SP2.

I have many contacts with 2 email addresses. I also have distribution
lists
that can include either email address. The problem I have is that if I
update Email2 for one of my contacts and then try to update the
distribution
list, the DisplayAs email will change, but the actual email address
won't.
Even if the Email2 email address looks correct in the contact's file,
the
email address in the distribution list will not update.

I've tried:
- Deleting the contact from the distribution list, and then reinserting
them after updating the contact's file.
- Clicking the UpdateNow button in the distribution list.

The only way to get the Email2 email address to show up correctly is to
remove the contact from the distribution list, delete the contact's
file,
recreate the contact's file and then reinsert them into the
distribution
list. It's very annoying to have to do this, because then I also have
to
re-enter ALL of their info.

Any help with this would greatly appreciated!

thanks,
Michelle

 

[Brian Tillman]

If you've abandoned DL, then what do you do for large lists that you
need to send an email to? I have a list that I send an email to once
a week. The list is large, and I don't want to have to go down
through all of my contacts everytime I send the email. Are you
telling me my problem is hopeless?

Most of us use multiple Contacts folders or we assign categories to the
contacts. You can send a message to a category.

 

[Guest]

I followed your link, but it didn't help. My contacts are set up for married
couples. The primary Email belongs to the husband, Email2 belongs to the
wife. There are cases where only one of them will be on a particular
distribution list. I don't see how the link you posted addresses my problem.

Of course not. You just need to use one of Outlook's preferred methods for
grouping Contacts: Categories or separate Contact Subfolders:
http://www.slipstick.com/contacts/oloabcat.htm

--
Russ Valentine
[MVP-Outlook]

If you've abandoned DL, then what do you do for large lists that you need
to
send an email to? I have a list that I send an email to once a week. The
list is large, and I don't want to have to go down through all of my
contacts
everytime I send the email. Are you telling me my problem is hopeless?

The Update Now button is only for show. It has never worked as intended.
I
consider this a permanent bug that Microsoft has no intention of
addressing.
Most of us abandoned DL's long ago for behavior such as this.
--
Russ Valentine
[MVP-Outlook]
I am running Outlook 2002 SP3 on Windows XP Professional 2002 SP2.

I have many contacts with 2 email addresses. I also have distribution
lists
that can include either email address. The problem I have is that if I
update Email2 for one of my contacts and then try to update the
distribution
list, the DisplayAs email will change, but the actual email address
won't.
Even if the Email2 email address looks correct in the contact's file,
the
email address in the distribution list will not update.

I've tried:
- Deleting the contact from the distribution list, and then reinserting
them after updating the contact's file.
- Clicking the UpdateNow button in the distribution list.

The only way to get the Email2 email address to show up correctly is to
remove the contact from the distribution list, delete the contact's
file,
recreate the contact's file and then reinsert them into the
distribution
list. It's very annoying to have to do this, because then I also have
to
re-enter ALL of their info.

Any help with this would greatly appreciated!

thanks,
Michelle

 

[Guest]

How do you send an email to a category? I've looked and I can't figure it
out. I do have categories assigned already.

How can I use this to get around the fact that I don't always want both of a
contact's email addresses included in the distribution? (One email address
belongs to the husband, one belongs to the wife. I keep them in the same
contact file, because I use the Contacts folder to create a printable
directory for our church. It works best to have a family listed as one
contact.)

 

[Guest]

What about the fact that when I delete the email address from the DL and then
reinsert it, it still comes up with the old email address...even if the
contact's file shows the updated email address? Why does it do this?

The Update Now button is only for show. It has never worked as intended. I
consider this a permanent bug that Microsoft has no intention of addressing.
Most of us abandoned DL's long ago for behavior such as this.
--
Russ Valentine
[MVP-Outlook]

I am running Outlook 2002 SP3 on Windows XP Professional 2002 SP2.

I have many contacts with 2 email addresses. I also have distribution
lists
that can include either email address. The problem I have is that if I
update Email2 for one of my contacts and then try to update the
distribution
list, the DisplayAs email will change, but the actual email address won't.
Even if the Email2 email address looks correct in the contact's file, the
email address in the distribution list will not update.

I've tried:
- Deleting the contact from the distribution list, and then reinserting
them after updating the contact's file.
- Clicking the UpdateNow button in the distribution list.

The only way to get the Email2 email address to show up correctly is to
remove the contact from the distribution list, delete the contact's file,
recreate the contact's file and then reinsert them into the distribution
list. It's very annoying to have to do this, because then I also have to
re-enter ALL of their info.

Any help with this would greatly appreciated!

thanks,
Michelle

 

[Russ Valentine [MVP-Outlook]]

I don't understand your question. I already told you DL's don't update. What
else did you want me to say?
--
Russ Valentine
[MVP-Outlook]

What about the fact that when I delete the email address from the DL and
then
reinsert it, it still comes up with the old email address...even if the
contact's file shows the updated email address? Why does it do this?

The Update Now button is only for show. It has never worked as intended.
I
consider this a permanent bug that Microsoft has no intention of
addressing.
Most of us abandoned DL's long ago for behavior such as this.
--
Russ Valentine
[MVP-Outlook]

I am running Outlook 2002 SP3 on Windows XP Professional 2002 SP2.

I have many contacts with 2 email addresses. I also have distribution
lists
that can include either email address. The problem I have is that if I
update Email2 for one of my contacts and then try to update the
distribution
list, the DisplayAs email will change, but the actual email address
won't.
Even if the Email2 email address looks correct in the contact's file,
the
email address in the distribution list will not update.

I've tried:
- Deleting the contact from the distribution list, and then reinserting
them after updating the contact's file.
- Clicking the UpdateNow button in the distribution list.

The only way to get the Email2 email address to show up correctly is to
remove the contact from the distribution list, delete the contact's
file,
recreate the contact's file and then reinsert them into the
distribution
list. It's very annoying to have to do this, because then I also have
to
re-enter ALL of their info.

Any help with this would greatly appreciated!

thanks,
Michelle

 

[Russ Valentine [MVP-Outlook]]

How nice of you finally to clarify your problem.
Try doing so at the beginning next time. It would save us both some time.
--
Russ Valentine
[MVP-Outlook]

I followed your link, but it didn't help. My contacts are set up for
married
couples. The primary Email belongs to the husband, Email2 belongs to the
wife. There are cases where only one of them will be on a particular
distribution list. I don't see how the link you posted addresses my
problem.

Of course not. You just need to use one of Outlook's preferred methods
for
grouping Contacts: Categories or separate Contact Subfolders:
http://www.slipstick.com/contacts/oloabcat.htm

--
Russ Valentine
[MVP-Outlook]

If you've abandoned DL, then what do you do for large lists that you
need
to
send an email to? I have a list that I send an email to once a week.
The
list is large, and I don't want to have to go down through all of my
contacts
everytime I send the email. Are you telling me my problem is hopeless?


:

The Update Now button is only for show. It has never worked as
intended.
I
consider this a permanent bug that Microsoft has no intention of
addressing.
Most of us abandoned DL's long ago for behavior such as this.
--
Russ Valentine
[MVP-Outlook]
I am running Outlook 2002 SP3 on Windows XP Professional 2002 SP2.

I have many contacts with 2 email addresses. I also have
distribution
lists
that can include either email address. The problem I have is that
if I
update Email2 for one of my contacts and then try to update the
distribution
list, the DisplayAs email will change, but the actual email address
won't.
Even if the Email2 email address looks correct in the contact's
file,
the
email address in the distribution list will not update.

I've tried:
- Deleting the contact from the distribution list, and then
reinserting
them after updating the contact's file.
- Clicking the UpdateNow button in the distribution list.

The only way to get the Email2 email address to show up correctly is
to
remove the contact from the distribution list, delete the contact's
file,
recreate the contact's file and then reinsert them into the
distribution
list. It's very annoying to have to do this, because then I also
have
to
re-enter ALL of their info.

Any help with this would greatly appreciated!

thanks,
Michelle

 

[Guest]

I'm not talking about simply hitting the Update Now button. I'm talking
about completely removing the entry from the DL, then changing the email
address in the person's contact file, then going back to the DL and adding
the person back in. Even though the contact file now shows the correct
address, the DL still pulls in the old email address that I deleted from the
person's contact file. Where is it getting the old address from...it's not
even in the contact info anymore?

I don't understand your question. I already told you DL's don't update. What
else did you want me to say?
--
Russ Valentine
[MVP-Outlook]

What about the fact that when I delete the email address from the DL and
then
reinsert it, it still comes up with the old email address...even if the
contact's file shows the updated email address? Why does it do this?

The Update Now button is only for show. It has never worked as intended.
I
consider this a permanent bug that Microsoft has no intention of
addressing.
Most of us abandoned DL's long ago for behavior such as this.
--
Russ Valentine
[MVP-Outlook]
I am running Outlook 2002 SP3 on Windows XP Professional 2002 SP2.

I have many contacts with 2 email addresses. I also have distribution
lists
that can include either email address. The problem I have is that if I
update Email2 for one of my contacts and then try to update the
distribution
list, the DisplayAs email will change, but the actual email address
won't.
Even if the Email2 email address looks correct in the contact's file,
the
email address in the distribution list will not update.

I've tried:
- Deleting the contact from the distribution list, and then reinserting
them after updating the contact's file.
- Clicking the UpdateNow button in the distribution list.

The only way to get the Email2 email address to show up correctly is to
remove the contact from the distribution list, delete the contact's
file,
recreate the contact's file and then reinsert them into the
distribution
list. It's very annoying to have to do this, because then I also have
to
re-enter ALL of their info.

Any help with this would greatly appreciated!

thanks,
Michelle

 

[Guest]

I did tell you the problem in the beginning. Now I'm telling you why you're
original solution won't work for my circumstances. I need DLs that can have
hand selected email addresses, so that I can split a contact. Why the need
to be so rude?

How nice of you finally to clarify your problem.
Try doing so at the beginning next time. It would save us both some time.
--
Russ Valentine
[MVP-Outlook]

I followed your link, but it didn't help. My contacts are set up for
married
couples. The primary Email belongs to the husband, Email2 belongs to the
wife. There are cases where only one of them will be on a particular
distribution list. I don't see how the link you posted addresses my
problem.

Of course not. You just need to use one of Outlook's preferred methods
for
grouping Contacts: Categories or separate Contact Subfolders:
http://www.slipstick.com/contacts/oloabcat.htm

--
Russ Valentine
[MVP-Outlook]
If you've abandoned DL, then what do you do for large lists that you
need
to
send an email to? I have a list that I send an email to once a week.
The
list is large, and I don't want to have to go down through all of my
contacts
everytime I send the email. Are you telling me my problem is hopeless?


:

The Update Now button is only for show. It has never worked as
intended.
I
consider this a permanent bug that Microsoft has no intention of
addressing.
Most of us abandoned DL's long ago for behavior such as this.
--
Russ Valentine
[MVP-Outlook]
I am running Outlook 2002 SP3 on Windows XP Professional 2002 SP2.

I have many contacts with 2 email addresses. I also have
distribution
lists
that can include either email address. The problem I have is that
if I
update Email2 for one of my contacts and then try to update the
distribution
list, the DisplayAs email will change, but the actual email address
won't.
Even if the Email2 email address looks correct in the contact's
file,
the
email address in the distribution list will not update.

I've tried:
- Deleting the contact from the distribution list, and then
reinserting
them after updating the contact's file.
- Clicking the UpdateNow button in the distribution list.

The only way to get the Email2 email address to show up correctly is
to
remove the contact from the distribution list, delete the contact's
file,
recreate the contact's file and then reinsert them into the
distribution
list. It's very annoying to have to do this, because then I also
have
to
re-enter ALL of their info.

Any help with this would greatly appreciated!

thanks,
Michelle

 

[Russ Valentine [MVP-Outlook]]

DL's already split email addresses by default, just as the Outlook Address
Book does. That is not the problem you posed in your original post.
Repeating: DL's will not update. You must update them manually.
--
Russ Valentine
[MVP-Outlook]

I did tell you the problem in the beginning. Now I'm telling you why
you're
original solution won't work for my circumstances. I need DLs that can
have
hand selected email addresses, so that I can split a contact. Why the
need
to be so rude?

How nice of you finally to clarify your problem.
Try doing so at the beginning next time. It would save us both some time.
--
Russ Valentine
[MVP-Outlook]

I followed your link, but it didn't help. My contacts are set up for
married
couples. The primary Email belongs to the husband, Email2 belongs to
the
wife. There are cases where only one of them will be on a particular
distribution list. I don't see how the link you posted addresses my
problem.


:

Of course not. You just need to use one of Outlook's preferred methods
for
grouping Contacts: Categories or separate Contact Subfolders:
http://www.slipstick.com/contacts/oloabcat.htm

--
Russ Valentine
[MVP-Outlook]
If you've abandoned DL, then what do you do for large lists that you
need
to
send an email to? I have a list that I send an email to once a
week.
The
list is large, and I don't want to have to go down through all of my
contacts
everytime I send the email. Are you telling me my problem is
hopeless?


:

The Update Now button is only for show. It has never worked as
intended.
I
consider this a permanent bug that Microsoft has no intention of
addressing.
Most of us abandoned DL's long ago for behavior such as this.
--
Russ Valentine
[MVP-Outlook]
I am running Outlook 2002 SP3 on Windows XP Professional 2002 SP2.

I have many contacts with 2 email addresses. I also have
distribution
lists
that can include either email address. The problem I have is
that
if I
update Email2 for one of my contacts and then try to update the
distribution
list, the DisplayAs email will change, but the actual email
address
won't.
Even if the Email2 email address looks correct in the contact's
file,
the
email address in the distribution list will not update.

I've tried:
- Deleting the contact from the distribution list, and then
reinserting
them after updating the contact's file.
- Clicking the UpdateNow button in the distribution list.

The only way to get the Email2 email address to show up correctly
is
to
remove the contact from the distribution list, delete the
contact's
file,
recreate the contact's file and then reinsert them into the
distribution
list. It's very annoying to have to do this, because then I also
have
to
re-enter ALL of their info.

Any help with this would greatly appreciated!

thanks,
Michelle

 

[Russ Valentine [MVP-Outlook]]

Known issue. Read my lips:
DL's do not work outside of an Exchange environment. Never have. Apparently
never will. Don't know how to make it more clear to you.
--
Russ Valentine
[MVP-Outlook]

I'm not talking about simply hitting the Update Now button. I'm talking
about completely removing the entry from the DL, then changing the email
address in the person's contact file, then going back to the DL and adding
the person back in. Even though the contact file now shows the correct
address, the DL still pulls in the old email address that I deleted from
the
person's contact file. Where is it getting the old address from...it's
not
even in the contact info anymore?

I don't understand your question. I already told you DL's don't update.
What
else did you want me to say?
--
Russ Valentine
[MVP-Outlook]

What about the fact that when I delete the email address from the DL
and
then
reinsert it, it still comes up with the old email address...even if the
contact's file shows the updated email address? Why does it do this?


:

The Update Now button is only for show. It has never worked as
intended.
I
consider this a permanent bug that Microsoft has no intention of
addressing.
Most of us abandoned DL's long ago for behavior such as this.
--
Russ Valentine
[MVP-Outlook]
I am running Outlook 2002 SP3 on Windows XP Professional 2002 SP2.

I have many contacts with 2 email addresses. I also have
distribution
lists
that can include either email address. The problem I have is that
if I
update Email2 for one of my contacts and then try to update the
distribution
list, the DisplayAs email will change, but the actual email address
won't.
Even if the Email2 email address looks correct in the contact's
file,
the
email address in the distribution list will not update.

I've tried:
- Deleting the contact from the distribution list, and then
reinserting
them after updating the contact's file.
- Clicking the UpdateNow button in the distribution list.

The only way to get the Email2 email address to show up correctly is
to
remove the contact from the distribution list, delete the contact's
file,
recreate the contact's file and then reinsert them into the
distribution
list. It's very annoying to have to do this, because then I also
have
to
re-enter ALL of their info.

Any help with this would greatly appreciated!

thanks,
Michelle

 

[Brian Tillman]

How do you send an email to a category? I've looked and I can't
figure it out. I do have categories assigned already.

Display your contacts By Category, select the category, then click
Actions>New Mesage to Contact.

How can I use this to get around the fact that I don't always want
both of a contact's email addresses included in the distribution?
(One email address belongs to the husband, one belongs to the wife. I
keep them in the same contact file, because I use the Contacts folder
to create a printable directory for our church. It works best to have
a family listed as one contact.)

Two contacts, one for each address, specifying the family name as the
company is, perhaps, one way. It would be my opinion that using the various
mail adresses in a contact record is not how they were designed to be used.