Email send/receive problems

[Pierce Walmsley]

I have recently installed Outlook 2003. I imported my
Outlook 2002 file into a new 2003 file. All worked fine.

I then installed Earthlink as a dial-up ISP for when I
travel. At this point, I began having trouble sending
and receiving.

It appears to me that Outlook does not recognize that I
have accounts set up. The Send/Receive Group (All
Accounts) does not show any accounts. When I compose an
email and then try to change the account there are no
accounts to choose from (I have 5 accounts). In fact,
when Outlook starts (at my inbox) the Send/Receive button
disappears from my menu options and F9 does not work.

I have deleted all accounts and re-entered them without
success. In fact, when I'm in the Account Change field
and I submit a 'test account settings' request the
Outgoing email fails.

Any ideas??

 

[Roady]

Did you do an upgrade? Try recreating (do not copy) your mail profile in
Control Panel-> Mail-> button Show Profiles. Note that removing and adding
accounts isn't the same as recreating the profile completely.

--
Roady
www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

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[Pierce Walmsley]

Tried that. No luck

-----Original Message-----
Did you do an upgrade? Try recreating (do not copy) your mail profile in
Control Panel-> Mail-> button Show Profiles. Note that removing and adding
accounts isn't the same as recreating the profile completely.

--
Roady
www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Questions of the month:
-Color Code Your E-Mail Advanced
-Add Sound To Your E-mail

Subscribe to the newsletter!
www.sparnaaij.net

-----



.

 

[Diane Poremsky [MVP]]

find and rename the *.srs file for your profile. if this doesn't help, do a
detect and repair - the EarthLink software probably messed it up. (I
installed it once and will never make that mistake again. <g>)

try using the EarthLink SMTP server for the outgoing server for each
account - EarthLink requires all mail sent using the dialup service to use
their SMTP servers.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)


Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups?as_ugroup=microsoft.public.outlook.*&num=30

 

[Pierce Walmsley]

I've done a complete search and did not turn up any files
with an .srs. I did a detect and repair and still didn't
find any. I've also reinstalled Office twice... Any
additional help would be terrific. Pierce

-----Original Message-----
find and rename the *.srs file for your profile. if this doesn't help, do a
detect and repair - the EarthLink software probably messed it up. (I
installed it once and will never make that mistake

try using the EarthLink SMTP server for the outgoing server for each
account - EarthLink requires all mail sent using the dialup service to use
their SMTP servers.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)


Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups? as_ugroup=microsoft.public.outlook.*&num=30

I have recently installed Outlook 2003. I imported my
Outlook 2002 file into a new 2003 file. All worked fine.

I then installed Earthlink as a dial-up ISP for when I
travel. At this point, I began having trouble sending
and receiving.

It appears to me that Outlook does not recognize that I
have accounts set up. The Send/Receive Group (All
Accounts) does not show any accounts. When I compose an
email and then try to change the account there are no
accounts to choose from (I have 5 accounts). In fact,
when Outlook starts (at my inbox) the Send/Receive button
disappears from my menu options and F9 does not work.

I have deleted all accounts and re-entered them without
success. In fact, when I'm in the Account Change field
and I submit a 'test account settings' request the
Outgoing email fails.

Any ideas??

.

 

[Diane Poremsky [MVP]]

srs is hidden here:
C:\Documents and Settings\username\Application Data\Microsoft\Outlook

search for fixmapi.exe and run it.

--

I've done a complete search and did not turn up any files
with an .srs. I did a detect and repair and still didn't
find any. I've also reinstalled Office twice... Any
additional help would be terrific. Pierce

-----Original Message-----
find and rename the *.srs file for your profile. if this doesn't help, do a
detect and repair - the EarthLink software probably messed it up. (I
installed it once and will never make that mistake

try using the EarthLink SMTP server for the outgoing server for each
account - EarthLink requires all mail sent using the dialup service to use
their SMTP servers.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)


Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups? as_ugroup=microsoft.public.outlook.*&num=30

I have recently installed Outlook 2003. I imported my
Outlook 2002 file into a new 2003 file. All worked fine.

I then installed Earthlink as a dial-up ISP for when I
travel. At this point, I began having trouble sending
and receiving.

It appears to me that Outlook does not recognize that I
have accounts set up. The Send/Receive Group (All
Accounts) does not show any accounts. When I compose an
email and then try to change the account there are no
accounts to choose from (I have 5 accounts). In fact,
when Outlook starts (at my inbox) the Send/Receive button
disappears from my menu options and F9 does not work.

I have deleted all accounts and re-entered them without
success. In fact, when I'm in the Account Change field
and I submit a 'test account settings' request the
Outgoing email fails.

Any ideas??

.