Email Notify - Outlook 2002

[Michael C.]

I have a user with problems receiving email notifications when new mail
arrives.

The symptoms match what is stated in article ID 839226.

- When you connect to a Microsoft Exchange Server-based computer and
receive a new e-mail message, you are not prompted with a notification, and
the new e-mail message does not automatically appear in your Inbox. If you
click Send/Receive or another Outlook folder, and then you click your Inbox
folder to update the Outlook message pane, any new e-mail messages that you
have will appear.


This problem occurs on an XP SP2 system, but SP2 was installed prior to
Outlook installation.

I have followed every step within this article, but the symptoms still
persist. I have searched everywhere trying to find the problem, but every
resource points to this particular article.

The system is XP SP2 with Outlook 2002 SP3 running on it.

Is there anything I might be overlooking?

Thanks in advance.

 

[Emily Lin]

Hi Michael,

The issue is mostly caused that the email notification was blocked by Windows Firewall. Follow the steps below to see if it works.

#1 check the Outlook setting
===========
In Outlook, click Tools > Options > in the Preferences tab, click Email Options > click Advanced Email Options > set the new email
notification as you want > click OK, OK.

#2 disable Windows firewall to test the issue
===============
Go to Control Panel > Windows Firewall > choose Off to disable it. Send a new email message to yourself. When the user gets it, does
he get the email notification?

If it doesn't work, start Outlook in Safe Mode to test the issue.
======
1. Quit Outlook. Click Start menu, and click Run.
2. In the Open box, type: "Outlook /safe" (without the quotation marks).
Notes: There is a space character between Outlook and the forward slash (/).
3. Click OK.

What is the result?

If anything is unclear or if you have any other concerns, please don't hesitate to contact me.

Regards,

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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[Michael C.]

Emily,

I have already been through steps 1 and 2 as they are what is prescribed in
the Microsoft article concerning this, and the issue still persists.

I did start Outlook in safe mode as you requested, and it seems everything
works properly there.

At first, I thought it might have been an issue with his viewing
preferences; but after further investigation, it doesn't seem this is the
issue.

I have also attempted a repair and fresh install to no avail.

Thanks for your reply.

-Michael

 

[Emily Lin]

Hi Michael,

Nice to hear that it works fine under Outlook safe mode. Under Outlook safe mode, it doesn't load the addins, the user personal viewing
setting, command line settings and etc. Thus, the issue is mostly related to the personal settings or the addins. Continue to the steps
below.

#1 Restart Outlook in normal mode and uncheck all the add-ins in Outlook to test the issue.
----------------------------------------
a. Open Outlook.
b. Click Tools menu > Options.
c. In Other tab, click Advanced Options.
d. Click COM-Add-Ins and then remove all add-ins, click OK.
e. Click Add-In Manager and remove all add-ins. Click OK, OK, OK.

Test the issue again. If the problem is still there, try step 2.

#2 Rename the Cache Files
======
Search for the following four files and rename them by changing the file extension from ".dat" to ".old". These four files are temporary
cache files that Outlook 2003 loads on startup. (Be sure to check the "Search hidden files and folders" box under "More advanced
options")

outcmd.dat
extend.dat
frmcache.dat
views.dat

Generally the files can be located in the folder C:\Documents and Settings\<LogName>\Local Settings\Application Data\Microsoft
\Outlook\. Some of them may not exist, please ignore it.

If anything is unclear or if you have any other concerns, please don't hesitate to contact me.

Regards,

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.


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[Michael C.]

Emily,

Thank you very much for your quick responses.

The issue has been resolved, apparently it was an add in. The problem wasnt
resolved until renaming the files THEN disabling the add ins.

This is how it worked out for me anyways.

Thanks again Emily!

- Michael

 

[Emily Lin]

Hi Michael,

Appreciate your update and response. I am glad to hear that the problem has been fixed.

If you have any other questions or concerns, please do not hesitate to contact me. It is always my pleasure to be of assistance.

Have a nice day!

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

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