Email auto-linking problems with Business Contact Manager for Outlook

[ollie]

I'm using Business Contact Manager with Outlook 2007 on an Exchange
Server system. Email linking works fine with 99% of contacts but
recently one contact who I share a lot of emails with has stopped
linking - no matter what I do I can't get the emails to link to the
communications history even though the email link is ticked &
confirmed. I've tried deleting the email address, re-entering & re-
linking, I've tried deleting the contact, still no joy. Any
suggestions?

 

[Milly Staples [MVP - Outlook]]

Try posting to microsoft.outlook.bcm for help with Business Contact Manager.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, (e-mail address removed) asked:

| I'm using Business Contact Manager with Outlook 2007 on an Exchange
| Server system. Email linking works fine with 99% of contacts but
| recently one contact who I share a lot of emails with has stopped
| linking - no matter what I do I can't get the emails to link to the
| communications history even though the email link is ticked &
| confirmed. I've tried deleting the email address, re-entering & re-
| linking, I've tried deleting the contact, still no joy. Any
| suggestions?