G
Guest
We have been experiencing a problem at our site recently where a user will
receive an email that has two or more attachments and the contents and names
are swapped. i.e - user receives an email that has two attachments 1)
Doc1.doc contains text that originally read "this is document 1" and 2)
Doc2.doc contains text that originally read "this is document 2". But when
they open the files, Doc1.doc contains "this is document 2" and Doc2.doc
contains "this is document 1".
We have seen cases of swapping where the attachments are all of the same
type and we have seen cases of swapping where the files are of different
types (word, excel, jpg, etc). We have had report of this attachment swapping
probably about a 12-15 times over the last few months. "Most" of the time the
problem occurred during a forwarding of the email - someone sends an email
with attachments and it arrives fine but when one of those users forwards it
on, the attachments are swapped. The person that did the forwarding can pull
it up in their sent items folder and the attachments are swapped. We have,
however, seen one case where the swapping occurred during the initial send
instead of a forward.
We are an Exchange 2003 (SP2) environment and our users run Office 2003. We
have a case open with Microsoft - they want us to install a trace collector
on the user's (sender and recipient) computers and then duplicate the problem
so that they can analyze the results. The problem is that we support 1200
users and the attachment swapping is very random so we have not been able to
do that yet. Microsoft said that they are working with a couple of other
sites that are experiencing this same problem but so far have been
unsuccessful in finding a solution. Our case with Microsoft remains open but
I thought I would try posting this around just in case someone else has seen
this.
Mike
receive an email that has two or more attachments and the contents and names
are swapped. i.e - user receives an email that has two attachments 1)
Doc1.doc contains text that originally read "this is document 1" and 2)
Doc2.doc contains text that originally read "this is document 2". But when
they open the files, Doc1.doc contains "this is document 2" and Doc2.doc
contains "this is document 1".
We have seen cases of swapping where the attachments are all of the same
type and we have seen cases of swapping where the files are of different
types (word, excel, jpg, etc). We have had report of this attachment swapping
probably about a 12-15 times over the last few months. "Most" of the time the
problem occurred during a forwarding of the email - someone sends an email
with attachments and it arrives fine but when one of those users forwards it
on, the attachments are swapped. The person that did the forwarding can pull
it up in their sent items folder and the attachments are swapped. We have,
however, seen one case where the swapping occurred during the initial send
instead of a forward.
We are an Exchange 2003 (SP2) environment and our users run Office 2003. We
have a case open with Microsoft - they want us to install a trace collector
on the user's (sender and recipient) computers and then duplicate the problem
so that they can analyze the results. The problem is that we support 1200
users and the attachment swapping is very random so we have not been able to
do that yet. Microsoft said that they are working with a couple of other
sites that are experiencing this same problem but so far have been
unsuccessful in finding a solution. Our case with Microsoft remains open but
I thought I would try posting this around just in case someone else has seen
this.
Mike