email and microsoft word

Discussion in 'Internet / ISP / Networking' started by elopez, May 18, 2011.

  1. elopez

    elopez

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    I use to open my email files in Word but recently, I cannot do it anymore. I cleaned
    the registry and reinstalled word but the problem continues. I am experiencing this
    situation in both Yahoo and Gmail.

    Could anyone there help me? This is very important since I am earning a living with
    Word and emails.
    I Would appreciate any insight into the problem.
     
    elopez, May 18, 2011
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  2. elopez

    V_R @120Hz Moderator

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    You mean email attachments in word (.doc .docx etc right?

    Cant you just reset the file association?
     
    V_R, May 18, 2011
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  3. elopez

    Silverhazesurfer Master of Logic VIP Member

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    what happens when you open the files? Details assist in finding the solution.
     
    Silverhazesurfer, May 18, 2011
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  4. elopez

    floppybootstomp sugar 'n spikes Moderator

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    You cleaned the registry?

    Uh-oh.
     
    floppybootstomp, May 18, 2011
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  5. elopez

    elopez

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    I used a registry cleaner

    How do you that?

    I am receiving email file that open with Word but somehow word is not opening them.
    It stays in a blue screen.

    Yes e-mail attachments: word documents

    Thank for looking at my post and replying.


    *Multiple posts merged - V_R
     
    elopez, May 18, 2011
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  6. elopez

    V_R @120Hz Moderator

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    I've merged your last five posts into one - really no need to post spam like that. ;)

    http://support.microsoft.com/kb/307859

    :)
     
    V_R, May 18, 2011
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  7. elopez

    elopez

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    Thank you for your reply, I am happily going there. I am sorry for the spam even though I do not know what it is. I am going to learn about it so I do not spam in the future.

    Thanks again :)
     
    elopez, May 19, 2011
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  8. elopez

    elopez

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    I could not fix the problem because my computer cannot find
    the Laserfiche file. So the problem seems to be much deeper
    than I thought both with word and the operating system. I am going
    to HP for support. Thank you very much for your help.
     
    Last edited: May 19, 2011
    elopez, May 19, 2011
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  9. elopez

    V_R @120Hz Moderator

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    What happens if you right click on the file and choose 'Open With'?

    [​IMG]
     

    Attached Files:

    V_R, May 19, 2011
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  10. elopez

    elopez

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    It does the same thing blue screen with error message as stated before.
     
    elopez, May 19, 2011
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  11. elopez

    V_R @120Hz Moderator

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    A blue screen, as in a 'Blue screen of Death'? Like this?

    Does it automatically restart the PC after the blue screen?

    Can you make a note of the error message?


    From what you have said so far I'm wondering if this 'Registry cleaner' you used has buggered up the pc in some way.... It wouldn't surprise me.....
     
    V_R, May 20, 2011
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  12. elopez

    elopez

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    The blue screen is inside the window of word not the computer screen.
    Error message: "There is a problem sending the command to the program".

    I did the registry cleaning with Advance PC Tweeker, after the fact.

    Thanks for your interest in helping, I really appreciate it.
     
    elopez, May 20, 2011
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  13. elopez

    V_R @120Hz Moderator

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    Try this?

    http://answers.microsoft.com/en-us/...pen-word/18eb8dca-a900-48a5-8468-8b18f364e3a7


    1. Right click on a file with the type or extension that want to change its associated application program.
    2. Select Properties on right click context menu.
    3. In the General tab, click on Change button.
    4. An Open With window will appear. Choose a program to open the kind of file from the list of programs available. By default, Recommended Programs is automatically expanded. However, there is more detected programs in the section of Other Programs, which can be expanded to select by clicking on Down Arrow at the end of the separator line.
      If the program that want to used as the default program does not found, click Browse to select an executable file manually.
    5. Click OK button.
     
    V_R, May 20, 2011
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  14. elopez

    elopez

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    I executed your recommendation and did not work.
    question: If I uninstall Word and then re-install it. Would this help?
     
    elopez, May 21, 2011
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