Easy help, importing all mails to outlook

[Dan]

For a long time, I always checked my ISP email through my ISP mail account. Recently I've changed the details to Outlook, so I can see my emails there. The problem is that I can only see new emails coming in, and not the older ones I had on my older email account.

When I tried logging in my older account no email shows up! That's because I now use Outlook to see that email. How can I import all the email messages from my older ISP email account into my Outlook email account?

 

[Roady [MVP]]

Configure Outlook with the account from your old ISP as well. That is the
only way to download the messages in Outlook.

 

[Dan]

Thanks for posting, but that didn't help. Maybe I'm not quite understanding your post.

Here is the problem again: I used to login into an email account. Now I use outlook to login and receive emails from that address. But I only receive new emails, and I need to receive all the older emails that were stored when I logged in regularly through the email account. Does it make sense?

 

[Raj]

Hello Dan,

Can you please let us know the type of e-mail account. Is it IMAP or POP3
account.
Where do u receive yours e-mails , is it under personal account folder.
Also make sure whether old e-mails are present in your ISP webmail.

 

[Roady [MVP]]

You are confusing in posting by calling it an old account. It is not an old
account; it's the same account but now you access it via Outlook instead of
via your browser.

Which version of Outlook are we talking about here?
Which mail account type are you using?
Where are the emails that you want to download located on the server? (which
folder?)

Note that POP3 accounts can only download from your default Inbox folder.
This is a limitation of POP3.

 

[Dan]

It's a POP3 account. When I login into it it's blank, no messages inside. The emails are suppoosed to be in the normal inbox folder. Now I transferred the details to Outlook I just receive new emails, since the date I decided to check emails with Outlook (so I have maybe 7 or 8 emails since then, instead of the dozens I had before switching).

I will gadly answer more questions if you can help me.

 

[Raj]

Please check webmail for your old e-mails,if it is present then it should
synchronise all the e-mails.
You also mentioned that it happened after switching back to another e-mail
account.
If you have multiple e-mail accounts you do receive all e-mails under one
inbox only.
Let me know your ISP as well.

 

[Dan]

My ISP is sapo.pt. I didn't switch to other email account, I only have this email account problem. I just can't see my older emails when I login my ISP email page. And I can't see them in Outlook either. Everything seems to go fine, I receive new emails, I just can't see the older ones.

sapo is the ISP. Pt stands for Portugal. Here's the details I've set for Outlook (which I checked on my ISP's email instructions on how to access the email through Outlook):

pop.sapo.pt for receiving.

smtp.sapo.pt for sending.

 

[Brian Tillman]

It's a POP3 account. When I login into it it's blank, no messages
inside. The emails are suppoosed to be in the normal inbox folder.
Now I transferred the details to Outlook I just receive new emails,
since the date I decided to check emails with Outlook (so I have
maybe 7 or 8 emails since then, instead of the dozens I had before
switching).

I will gadly answer more questions if you can help me.

You are aware, are you not, that by default, a POP client (not just Outlook)
will DELETE from the server the messages it downloads, so that you will not
be able to use a web interface to see them, since they'll be gone? You must
configure the POP client to leave copies on the server when it downloads if
you expect to be able to see your messages on the server as well using your
web browser.

 

[Raj]

Sorry to say this Dan, If the e-mails are not present in your webmail you
cannot retreve in your outlook ,since outlook synchronise the e-mails present
in the webmail. Contact your ISP and check whether you can retreive those
e-mails.