| When I click on Command and Conquer Generals to start the game, the splash
| screen appears for about 6 seconds then just dissapears. After that nothing
| happens, i go into my task manager and the game isn't even running. I' ve
| tried just about everything--updating drivers, checking screen resolution and
| color, re-installing, etc... I would really appreactiate your help. By the
| way Ive got windows XP with a pentium 4, 1024mb RAM, 128mb Radeon 9800 pro.
| EA cant even figure out how to solve this problem this is my last resort!!!
Hi Matt,
Let's try some basic troubleshooting. If the problem still persists
please post back and we'll try some more steps. Good luck!
1. To see if it's a software conflict: Temporarily disable Startup
programs one at a time, starting with Firewall, Antivirus, and ad
blockers using:
http://new.jtsoft2001.com/windows/startup.php
You can lookup what a program does before you disable it here:
http://www.sysinfo.org/startuplist.php
2. Run a virus scan at:
http://housecall.antivirus.com Afterwards
Download & Run Spybot from:
http://security.kolla.de to find any
Trojans, Adware, or Spyware which could clog up your system.
3. Click My Computer / Rightclick the Drive & Choose Properties
/ Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
the "Error-Checking" and "Defragmentation" utilities.
4. Go to the Windows Update site for everything under Critical and
Recommended:
http://windowsupdate.microsoft.com Some games
require a patch:
http://www.avault.com/pcrl/patches_list.asp?letter=a
5. Update DirectX and your Chipset, Sound, &Video Drivers:
For all Video / DirectX / Game and Hardware Issues, I have a
Checklist of Solutions at:
http://mvps.org/nibblesnbits/Video.html
--
Cheers, Windows XP MVP Shell / User
Jimmy S.
http://mvp.support.microsoft.com
Game FAQs:
http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite:
http://nibblesnbits.tk or Call / Contact
MS Support at:
http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
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