E-mail address appears as ####

[RchardK]

Windows2000 SP4 + Outlook2003

A customer of mine has the e-mail address of tanya.lawson-dick @ bedrock.com

When she sends me an e-mail it appears in my inbox as
tanya.lawson-####@bedrock.com

The word 'dick' is replaced by '####'.

Now I can fully understand why but can not see where this is happening or
how to allow the e-mail to come through un-hindered. I have added this
person to the safe senders list, I have added her whole domain to the safe
senders list!

The other strange thing is that the mails are not treated as 'junk' or
'adult' as they are not deleted or moved to the junk folder, they still
appear in the inbox, it is just that something is renaming her e-mail
address.

Any clues

Richard

 

[Vince Averello [MVP-Outlook]]

Could be a server based filter doing that since I don't know of anything in
Outlook to obscure words like that.

 

[RchardK]

Something I didn't mention.

If I get her to send me a mail and receive it in Outlook Express it appears
just fine which made me think it was an Outlook 'feature'.

????

 

[Brian Tillman]

If I get her to send me a mail and receive it in Outlook Express it
appears just fine which made me think it was an Outlook 'feature'.

Nothing in Outlook that I'm aware can change the text of an incoming address
selectively like that. Since you say it happens in Outlook but not Outlook
Express tells me you have an anti-spam add-in of some kind that integrates
with Outlook but not Outlook Express and it is that add-in changing the
address.