DVD-RW drive wont work

[Guest]

We have a sony vaio PCV-RS410 that is only 9 months old. Aside from our
numerous other problem our dvd drive now won't work. We have taken it in a
few times and they say nothing is wrong, but it doesn't recognize dvd's and
won't write. Usually the response is no disc. Everything worked great, and
then we tried to copy some files to disc and now nothing works. Anyone have
any suggestions.

I have read that we can uninstall our dvd driver, but we are not sure how to
reinstall.

 

[Cari \(MS MVP\)]

What software are you using to:

Play the DVD?
Burn to the DVD?

 

[Nathan McNulty]

Try uninstalling them from Device Manager (Start-Run-devmgmt.msc) by
expanding CD\DVD Drives and right click on each and uninstall them.
Then reboot and it should reinstall them for you. If this fails, try
these suggestions here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;321641
http://support.microsoft.com/default.aspx?scid=kb;en-us;324129

 

[David]

Please also see my new posting tonight regarding a Sony
Vaio. I believe it may be an incompatibility issue with
SP2. Soemone may post some ideas. PS: I have tried the
suggestions your correspondents have made - no joy!
David

 

[Guest]

Any luck on the DVD playback? I have a sony laptop that stopped playing
dvd's after installing sp2. Please let me know if you found anything.

 

[RoadWarrior]

Any luck on the DVD playback? I have a sony laptop that stoppe
playing
dvd's after installing sp2. Please let me know if you found anything.



I tried to edit registry but it wouldn't take. This is what Microsof
says, keep in mind you can PAY them for the hotfix but otherwise if yo
want it for free you have to wait until SP3 comes out. What a ripoff!

Here you go:

SYMPTOMS
When you insert a DVD-RW disc into the DVD drive of a Microsoft Window
XP-based computer, Windows XP does not recognize the disc. For example
you do not see any files on the disc.

You may also experience this problem with DVD-RW discs that have bee
formatted as DVD-VR. Some consumer DVD recorders use the DVD-V
format.
Back to the top

CAUSE
This issue occurs because the Universal Disc Format driver, Udfs.sys
tries to read the DVD-RW disc by using a packet length of 32 block
instead of by using a packet length of 16 blocks. CD-RW uses a packe
length of 32 blocks, but DVD-RW uses a packet length of 16 blocks.


RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows XP
For more information, click the following article number to view th
article in the Microsoft Knowledge Base:
322389 (http://support.microsoft.com/kb/322389/) How to obtain th
latest Windows XP service pack


Hotfix information
A supported hotfix is now available from Microsoft, but it is onl
intended to correct the problem that is described in this article. Onl
apply it to systems that are experiencing this specific problem. Thi
hotfix may receive additional testing. Therefore, if you are no
severely affected by this problem, we recommend that you wait for th
next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Suppor
Services to obtain the hotfix. For a complete list of Microsoft Produc
Support Services telephone numbers and information about support costs
visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=suppor
(http://support.microsoft.com/contactus/?ws=support)


Here is another fix if you know how to edit the registry:


[Start] [Run] [Regedit]
Registry Key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class
Key Name: {4D36E965-E325-11CE-BFC1-08002BE10318}
Value Data: [Delete All Value Data from UpperFilters and LowerFilters]
Note: Do not delete the Key or the Multi-String Values. Delete only th
data values.
Exit Registry and Reboo