DVD not working after failed SP1 install

[Andy G]

6 days ago I had a Compaq notebook (6720s) that was working OK, although USB
functionality was pretty random.

Then I tried to install Vista SP1 as offered by Windows Update. The install
failed. 2 different System Restore points also failed.... Terrific.

Now the system no longer shows DVD drive in My Computer or Computer
Management, but
it shows in Device Manager as not working, no drivers.

I've tried the Upper and Lower Filters fix that everyone seems to suggest.
No good.

The DVD drive is a Matshita UJ-860H. It spins and tries to read media so
it's not dead.

Help needed please anyone?

Andy

 

[Andy G]

Yeah, Device Manager shows the drive with the yellow exclamation mark, and
says no drivers installed. Before the attempted SP1 update it was fine so I
guess the install somehow trashed the drivers.

When I try to "Update Driver", it fails with an error message as follows:

"Found driver software but encountered an error whilst trying to install it.
Roxio cdr4
System cannot find the file specified".

I believe the Roxio file is something to do with CD/DVD burning software,
and I know it is present in the drivers directory.

Does this help?

Andy

 

[Guest]

in control panel, programs and features, uninstall all things roxio and
sonic.

After competely uninstall, go to device manager, right click the optical
drive, choose uninstall.

Reboot. On reboot windows will reinstall the default drivers

 

[Andy G]

Dead right! That's fixed the problem completely. Many thanks for that, I
was on the point of giving up.....

Do I need to re-install the Roxio and Sonic stuff, and will I lose my drive
again if I do?

Andy

 

[Pascale]

had to say thank you, you saved my saturday evening, I spent the whole day
trying to sort this problem out. Thanks again.
Pascale