dvd/cd rom drive problem...can you help?

[Lois Dodson]

Last week my Windows XP partition crashed and the windows support
professional advised me to buy a new hard drive. I installed the software
by booting from my DVD drive and the installation went smoothly. Now my DVD
drives (I have both a DVD-RW and a DVD-ROM) no longer work for installing
software. However, I can burn CDs and play music CDs in the DVD-RW drive.

If I go to "Device Manager" and check the status of the drives they are
working properly. Both drives are on the secondary IDE channel and "Device
Manager" says that it also is working properly with no conflicts.

If I slave one of the DVD drives on the primary IDE cable then the DVD works
fine. This tells me that my hardware is functioning properly.

If I swap the cables for the primary and the secondary channel the problem
stays with the secondary channel. This tells me that my cables are OK.

If I come up in "Safe Mode" then I can both install software and play the
DVDs. This tells me that my secondary channel on the mother board is
functioning OK.

All of my hardware seems to be working fine which leads me to believe that I
have a driver conflict, but Windows XP device manager says that I do not.
One strange thing that I did notice is that XP has misnamed my HP 200i
DVD-RW drive as "HP DVD Writer 200j". Does that affect operation? How do
you troubleshoot driver conflicts in XP? It looks to me like everything is
on INT 9.

The only thing that changed is I installed Windows XP onto a new hard drive.
What am I missing?

To summarize, my DVD drive CAN:
- record music CDs
- read music CDs
- play DVDs and install software in "safe mode" only
- is bootable

my DVD drive CANNOT:
- record DVDs
- play previously recorded DVDs
- access data previously recorded with this DVD drive
- be used to install software

 

[Rich Barry]

Lois, go back to Device Manager and uninstall the Secondary IDE Channel.
Let WinXP reinstall it.

 

[Lois Dodson]

Rich,
Thanks for responding. I have tried uninstalling and re-installing all of
the drivers. I even installed XP on another hard drive with the same
results. I have removed my sound card, my network card, my scanner, and my
SCSI card until all I had left in my computer case was the motherboard with
a video card (ATI All-In-Wonder), the hard drives, DVD drives, floppy, and
a SCSI CD-Rom and zip drive. I left my mouse and keyboard connected, too.
Still could not get the DVD-ROMs to install software. I'm confused.