Dump of Physical Memory???

P

Phyllis

I don't know if this is the proper newsgroup for this or not because I have
never had any experience with this particular problem. The problem is with
my laptop, Compaq Presario V2100, 512 RAM, AMD Athlon processor. Last week
my Windows XP got a corrupt Windows/System32/Config/System file and Windows
would not start up. I did not want to reinstall XP because of losing all my
stuff but I finally did last night. After installing Windows and drivers.
I went to Microsoft updates to get all the updates needed for it. There
were 36 updates and it got through downloading 21 of them and the computer
did a "dump of physical memory" and restarted. It came up and said it had
just recovered from a serious error and I sent an error message to
Microsoft. It came back and said something about my hard drive (sorry, I
don't remember the exact wording). Now today, Windows will start up, but
every time I go to try the updates again, it goes into this "dump of
physical memory" and restarts the minute it starts scanning for updates.
With this very limited information, could someone please tell me if this is
a Windows problem or a hard drive problem? Do I need a new hard drive?
Thanks in advance for any help offered.
 
A

AllenM

Normally when you get that physical memory dump and it is rebooted it gives
you the blue screen of death first. On that screen you will see a Stop Error
code something like 0x00000000000 0xB4FEEOOO000. You can google this stop
error code and it will tell you what driver or file is corrupt and causing
you problems. A good starting place.
 
G

Gerry Cornell

Phyllis

We need copies of reports / error messages.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click
on the My Computer icon on the Desktop and select Properties,
Advanced, StartUp and Recovery, System Failure and uncheck
box before Automatically Restart.

Do not re-enable automatic restart on system failure until you have
resolved the problem. Check for variants of the Stop Error message.

There will also be Error Reports in Event Viewer. Please post copies.

You can access Event Viewer by selecting Start, Administrative Tools,
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&Product=winxp

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Double click the button and close Event
Viewer. Now start your message (email) and do a paste into the body of
the message. This will paste the info from the Event Viewer Error Report
complete with links into the message. Make sure this is the first paste
after exiting from Event Viewer.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties. Hardware,
Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What drivers
are listed as unsigned? Disregard those which are not checked.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
P

Phyllis

I am on another computer so I can't copy and paste the events, I will try to
recreate them. I did not get a chance to get the stop code.

System Error Event ID: 1003
Error code 000000d1, parameter1 00000004, parameter2 00000002, parameter3
00000000, parameter4f67eb599.

Warning
Source: Disk
Event ID: 51
Desc: An error was detected on deivce \Device\Harddisk0\D during a paging
operation.

Error
Source: atapi
Event ID: 9
Desc: The device, \Device\Ide\Ideport0, did not respond within the timeout
period.

Error
Source: atapi
Event ID: 26
Desc: The drive has detected that device \Device\Ide\Ideport0 has old or out
of date firmware. Reduced performance may result.

There are no yellow question marks in Device Manager.
My files were scanned and verified as digitally signed. It didn't show a
list or mention drivers.
 
P

Phyllis

I just was able to get the stop code for this physical memory dump. It is
as follows:
DRIVER_IRQL_NOT_LESS_OR_EQUAL
***Stop: 0x00000001 (0x00000004, Ox00000002, Ox00000000, OxEE56A599)
***bcwl5.sys - address EE56A599 base at EE565000, Date Stamp 3e794ebe
 
G

Gerry Cornell

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