Hi Jim,
Thanks for your update. It is possible for the permission related mailbox
attribute is corrupt. If what you described "Logging into any PC as this
user produces the same problem" is true, the issue is much related to
Exchange mailbox side instead of Outlook Client Side. You can have a try on
the suggestions in my last thread, and verify whether the issue persists.
Please rest assured that the mailbox content will not be lost during the
process. If the issue persists after the steps, please let me know so that
I can provide further assistance on this problem. I am looking forward to
your reply.
Thanks and have a nice day!
Thanks & Regards,
Lee Li
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: "jim" <
[email protected]>
| References: <
[email protected]>
<
[email protected]>
| Subject: Re: Does anyone understand Outlook2k3 cached mode???
| Date: Tue, 16 Nov 2004 08:44:48 -0500
| Lines: 138
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2800.1437
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1441
| Message-ID: <#WqIyJ#
[email protected]>
| Newsgroups: microsoft.public.outlook.general
| NNTP-Posting-Host: pat.axcelis.com 12.146.8.100
| Path:
cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10
phx.gbl
| Xref: cpmsftngxa10.phx.gbl microsoft.public.outlook.general:254030
| X-Tomcat-NG: microsoft.public.outlook.general
|
| Then why are administrators able to open the mailbox when they login as
| themselves (i.e., not as the effected user)? That would seem to suggest
| that it's something with the permissions on the account??? Please
advise..
|
|
| | > Dear Jim,
| >
| > Thank you for posting here.
| >
| > Based on my knowledge, if the issue persists for this mailbox on any PC,
| it
| > is much possibly caused by corrupt mailbox. We could follow the steps
| below
| > to export all the information in the mailbox as .PST file, and then
remove
| > the corrupt mailbox of problematic user object, and create a new mailbox
| > which doesn¡¯t contain corrupt information, at last we can import .PST
| > mails to the new mailbox. In the process, please rest assured that we
can
| > recover a regular mailbox without any loss in the content.
| >
| > 1. In Outlook, Export all mails in Mailbox as .PST file.
| >
| > Please follow the instruction below (Section: Exporting Personal Folder
| > Data) to export all mails in the mailbox as .PST file.
| >
| > 287070 OL2002: How to Back Up, Restore, or Move Outlook Data
| >
http://support.microsoft.com/?id=287070
| >
| > Please note article 287070 is also applied to Outlook 2003.
| >
| > 2. Remove corrupt Exchange Mailbox for problematic user.
| >
| > 1). In Exchange 2000 computer, launch Active Directory Users and
| Computers.
| > 2). In the Users Container, right click the user with corrupt mailbox,
| > click Exchange Task.
| > 3). Click Delete Mailbox and click Next to finish the process.
| >
| > 3. Run Cleanup Agent
| >
| > 1). In Exchange 2000 computer, launch Exchange System Manager.
| > 2). Expand the mailbox store where the problematic mailbox located,
right
| > click the mailboxes container, select Run Cleanup Agent.
| > 3). Then you will see the problematic mailbox with a red X.
| >
| > 4. Create a new mailbox for the user.
| >
| > 1). In Exchange 2000 computer, launch Active Directory Users and
| Computers.
| > 2). In the Users Container, right click the user with corrupt mailbox,
| > click Exchange Task.
| > 3). Click Create a new Mailbox and select Mailbox Store for the new
| > mailbox, click Next to finish the process.
| >
| > 5. In Outlook, please create a new user profile as the instruction in
the
| > following article, and verify whether the issue disappears.
| >
| > 829918 How to create a new e-mail profile in Outlook 2003
| >
http://support.microsoft.com/?id=829918
| >
| > If the issue disappears, we can import all the mails in the original
| > mailbox to this new one. For detailed information to restore PST file to
| > mailbox, you can still refer to the article 287070 above.
| >
| > Hope this helps. If there is anything I can do, feel free to let me
know.
| > Thanks for your patience and have a nice day!
| >
| > Thanks & Regards,
| >
| > Lee Li
| > Microsoft Online Partner Support
| >
| > Get Secure! -
www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader so
| > that others may learn and benefit from your issue.
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| rights.
| > --------------------
| > | From: "jim" <
[email protected]>
| > | Subject: Does anyone understand Outlook2k3 cached mode???
| > | Date: Mon, 15 Nov 2004 08:57:55 -0500
| > | Lines: 28
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2800.1437
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1441
| > | Message-ID: <
[email protected]>
| > | Newsgroups: microsoft.public.outlook.general
| > | NNTP-Posting-Host: pat.axcelis.com 12.146.8.100
| > | Path:
| >
|
cpmsftngxa10.phx.gbl!TK2MSFTFEED02.phx.gbl!tornado.fastwebnet.it!tiscali!new
| >
|
sfeed1.ip.tiscali.net!in.100proofnews.com!in.100proofnews.com!cyclone.bc.net
| > !msrtrans!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12.phx.gbl
| > | Xref: cpmsftngxa10.phx.gbl microsoft.public.outlook.general:253674
| > | X-Tomcat-NG: microsoft.public.outlook.general
| > |
| > | We have a user who is unable to view new email in the root of his
inbox
| > past
| > | a specific date when using Outlook2k3 in cached mode. However he has
a
| > few
| > | rules setup that filter specific email to subfolders in his inbox.
New
| > | incoming messages that meet these rules can be viewed. Here are the
| > | facts...
| > |
| > | *User is using Outlook2k3, SP1. Mailbox is on Exchange2k SP3.
| > |
| > | *All new email is viewable via OWA, Outlook2k, or Outlook2k3 when
cached
| > | mode is turned off.
| > |
| > | *Administrators with higher Exchange permissions can see all email
with
| > | cached mode turned on if they login to the PC as themselves.
| > |
| > | *Logging into any PC as this user produces the same problem (ie, it
| isn't
| > | specific to his PC or that installation of Outlook).
| > |
| > | *Turning off all the rules prevents any new email from being seen in
| > cached
| > | mode.
| > |
| > | *We've tried deleting the OST and re-downloading all his email, but
the
| > | problem persists.
| > |
| > |
| > | Any thoughts or suggestions are appreciated!
| > |
| > |
| > |
| > |
| >
|
|
|
