Discerning Multiple Email Accounts

[AndyTampa]

I set up my Windows Mail to receive email from multiple accounts. I know,
and in fact, I like that all email goes into one inbox. That suits me just
fine. It works perfectly for me. I have a column set up so that I know
which email account the email came from.

However, now that I've added Kaspersky Internet Security to my computer, the
emails come in properly but the "account" column empties itself of the
information and Windows Mail no longer recognizes where the email came from.

For example, if I replied to an email received in one of my Yahoo accounts,
the reply would come from the proper yahoo account. What happens now is that
no matter which email account received the email, replies will always
generate from the default account unless I manually change it.

Junk email is properly forwarded to the Junk Email folder with the account
information still there. The non-junk mail loses that information after it
has been received as 'good' email. I've even completely disabled the KIS and
the problem remains.

Is there a setting I can reset in Windows Mail or is there a setting I
should unset in Kaspersky, Windows Mail, or somewhere else?

 

[Gary VanderMolen]

Uninstall Kaspersky to see if that remedies the problem.

 

[AndyTampa]

I was hoping you wouldn't say that. I had already disable ALL
anti-virus/anti-spam software and the problem remained. If I can't use the
Kaspersky, what can I use? The computer came with McAfee, but that didn't
catch the trojans that AVG Free caught. But the AVG Free can only be set to
not scan or scan the entire computer on a daily basis. With my machine, that
takes 13 hours a day. I did like the way my email worked with the McAfee,
but McAfee wasn't doing the complete job. I'll uninstall McAfee, Kaspersky,
and AVG and see if Windows Mail gets back to normal. Then I'll only install
the Kaspersky and see what happens. Does that sound like a good plan or is
there a flaw in my logic?

 

[Gary VanderMolen]

Yes, uninstall McAfee, Kaspersky, and AVG to see if Windows Mail
gets back to normal. Frankly, having more than one AV installed at
a time is asking for trouble. They don't tend to play 'nice' with one
another, each wanting to be the boss.

You may also want to contact Kaspersky tech support, to ask them if
they have developed a fix for the account information being stripped.

 

[AndyTampa]

Apparently, after uninstalling the AVG and the McAfee (both of which I had
already disabled) and left the Kaspersky, the problem resolved itself. I
have yet to run a complete system scan though. I'm afraid of the time
commitment.

To answer your question, Bob, it's a refurbished Gateway that I got from
CompUSA after they re-opened. It comes with a 500GB hard drive and I had a
200GB hard drive from my other machine whose motherboard died. (Apparently,
kitty litter dust isn't good for the fans. Who knew?) I have another 160GB
drive that I've set up as an external drive, but that wasn't even included in
the 13 hour scan.

 

[Laura]

I would set it up to scan one drive at a time overnight. Do this one time
through. Then make sure that you have real time scanning going on in the
background as well as be very careful of what websites you go to (i.e.
practice safe hex) and you won't need to scan your hard drive every day.

 

[AndyTampa]

The time commitment isn't in watching it. It's in not doing anything else on
the computer that may require a system reboot. I'm still trying to load the
new computer with all my software from the old computer.

I don't know how you can scan an entire system in 1 hour unless your
computer is virtually empty. I did start the complete scan early this
morning. It has been running for over 8 hours, is 79% complete, and has
scanned over 1,100,000 files. I don't think you're doing a complete scan of
your entire system. That was the only option in AVG Free for scheduled
scanning.

 

[Gary VanderMolen]

Thanks for that feedback.
You have again proven that a 'disabled' antivirus can still cause trouble.

 

[Gary VanderMolen]

A good AV will allow you to continue to work while scanning is going on.
You may also want to split your hard drive into several smaller drives.
You could then put archived documents and pictures on one of those
separate drives, and exclude it from the scanning process.
--
Gary VanderMolen, MS-MVP (WLMail)

The time commitment isn't in watching it. It's in not doing anything else on
the computer that may require a system reboot. I'm still trying to load the
new computer with all my software from the old computer.

I don't know how you can scan an entire system in 1 hour unless your
computer is virtually empty. I did start the complete scan early this
morning. It has been running for over 8 hours, is 79% complete, and has
scanned over 1,100,000 files. I don't think you're doing a complete scan of
your entire system. That was the only option in AVG Free for scheduled
scanning.

 

[AndyTampa]

I agree with you Gary, but I don't know of any AV that will let you reboot in
the middle of a scan so that I can continue installing other software.

Regarding the seperate drives instruction, I will do that. But every so
often, even Kaspersky wants a complete scan so that I'm not constantly being
reminded that I'm at risk because "a complete scan hasn't been performed in
xx days". Now that drives E: and F: have been scanned, I won't have to
rescan them until I start adding files to them instead of removing files.
Drives B:, C:, and D: still took over 5 hours to scan. At least that can be
manageable while I sleep.