Dell Photo AIO Printer 942 "Communication not Available"

[Guest]

Hi, I just downloaded & installed the new Vista 32 bit drivers for my Dell
942 All-In-one Photo.

The software installed fine, I can control the printer from the Dell
"All-In-One Center" (make it copy, scan etc..) but when I try to print a test
page from control panel or any other application, I get the popup saying
"Communication not Available".

I have done:
1. Tried multiple USB cables (all cables are fine)
2. Tried communicating with the device from the Dell Software (can make it
scan, copy)
3. Turned off the Windows Firewall stuff (still no good)
4. Removed & reinstalled the device drivers many times (still no good)
5. Called Dell - Definately no good.
6. Called ACER (maker of my new Vista enabled laptop) - also no good.
7. Called MS - they wanted $80 to trouble shoot it cos I have an OEM version
not a paid for over the counter version... (personally I call $2000+ for a
new laptop with Vista pre-intsalled - paid for)

Any one got any suggestions before I go & buy a HP or roll back to XP ?

Tony.

 

[Cari \(MS-MVP\)]

Both the 942 and 922 AIO drivers released today seem to be causing trouble.
Sit tight and we'll hope for a response from Dell.

 

[Guest]

Hey Cari,

Thanks for the reply, Roger that - will do. I've waited 5 weeks to print
what's another month or two?

Pleeeease keep me posted.

T.

 

[Guest]

Cari, all fixed. Someone on the DELL Forums posted their solution to their
problem with the 922 AIO
(http://www.dellcommunity.com/supportforums/board/message?board.id=A940&thread.id=19630)

1. I removed the printer.
2. Uninstalled the software.
3. Deleted the "C:\Windows\System32\Spool\Drivers\w32x86" folder (atually
renamed it).
4. Reintsalled the Dell Al-In-One software.
5. Bingo.

Thanks anyway - appreciate your assistance.
T.

 

[Cari \(MS-MVP\)]

Hurray..... and I did pass the problem on to the relevant folks at MS so
hopefully they passed the message on.

 

[Guest]

im having the same problem with an AIO 926 from dell, have updated the
driver, have deleted the W32x86 folder, have stopped spooler service at CMD,
have unplugged, replugged, rebooted, power cycled the printer and i just have
no luck, any other suggestions?