Dell Hardware Problems - can I return it?

[t87699]

Hello



I bought a Dell laptop.



In the last 8 months it has broken 4 times... These are hardware not
software problems.



This was an expensive machine, and as you can imagine I'm not too
confident that it'll keep going once the warranty runs out. The thing
keeps breaking down. It was a very expensive machine that should last
for years, not months.



I've asked Dell to help with an extended warranty, but they've
refused.



Can anyone suggest what I can do. Should I threaten them with small
claims court or something else?





Many thanks


T

 

[Tom [Pepper] Willett]

Nobody here can help you. You need an attorney.

: Hello
:
:
:
: I bought a Dell laptop.
:
:
:
: In the last 8 months it has broken 4 times... These are hardware not
: software problems.
:
:
:
: This was an expensive machine, and as you can imagine I'm not too
: confident that it'll keep going once the warranty runs out. The thing
: keeps breaking down. It was a very expensive machine that should last
: for years, not months.
:
:
:
: I've asked Dell to help with an extended warranty, but they've
: refused.
:
:
:
: Can anyone suggest what I can do. Should I threaten them with small
: claims court or something else?
:
:
:
:
:
: Many thanks
:
:
: T

 

[Big_Al]

(e-mail address removed) said this on 1/21/2009 11:28 AM:

Hello



I bought a Dell laptop.



In the last 8 months it has broken 4 times... These are hardware not
software problems.



This was an expensive machine, and as you can imagine I'm not too
confident that it'll keep going once the warranty runs out. The thing
keeps breaking down. It was a very expensive machine that should last
for years, not months.



I've asked Dell to help with an extended warranty, but they've
refused.



Can anyone suggest what I can do. Should I threaten them with small
claims court or something else?





Many thanks


T

Since you don't tell what the issues are, its hard to say.
If you are eating over the keyboard and pouring your coffee into the
keyboard, I can understand. If you are pushing CD's with loose labels
on them into the drive, I can understand. If you vacuum around the
hard drive and it starts loosing data, I can understand.

There are lemon laws, but I'm not sure 8 months qualifies.

But basically this is between you and Dell and possibly a lawyer. And
the cost of a lawyer might outweigh the repair bills. Some days you
just can't win.

 

[JS]

Tell Dell you are going to contact Consumer Affairs
if they don't provide a replacement. Sometimes just
the mention of contacting Consumer Affairs will get
a company moving to resolve you issue "To Your Satisfaction".

Consumer Affairs Form
https://www.consumeraffairs.com/php/a_report.php

 

[Mike Hall - MVP]

Hello



I bought a Dell laptop.



In the last 8 months it has broken 4 times... These are hardware not
software problems.



This was an expensive machine, and as you can imagine I'm not too
confident that it'll keep going once the warranty runs out. The thing
keeps breaking down. It was a very expensive machine that should last
for years, not months.



I've asked Dell to help with an extended warranty, but they've
refused.



Can anyone suggest what I can do. Should I threaten them with small
claims court or something else?





Many thanks


T

I see that you are based in the UK.

The law pertaining to anything purchased is that the product must be of
merchantable quality, fit for the purpose for which it was designed, and
work PROPERLY for a reasonable period of time..

Seek legal advice at your earliest convenience..

 

[Shenan Stanley]

I bought a Dell laptop.

In the last 8 months it has broken 4 times... These are hardware
not software problems.

This was an expensive machine, and as you can imagine I'm not too
confident that it'll keep going once the warranty runs out. The
thing keeps breaking down. It was a very expensive machine that
should last for years, not months.

I've asked Dell to help with an extended warranty, but they've
refused.

Can anyone suggest what I can do. Should I threaten them with small
claims court or something else?

This newsgroup, microsoft.public.windowsxp.hardware, is not a place where
lawyers/people who give legal advice *tend* to hang out and give out free
legal advice. It is a place to get help with hardware drivers/issues
surrounding the Windows XP operating system - usually given by volunteers.

You would be better served to contact a local lawyer/legal counsel to better
answer your query. However - I would personally suggest you first contact
Dell and ask for a complete swap of the computer for a new one - given the
past history. Do this quickly and be persistent. Ask to speak with
higher-level support/etc. Tell them what you are considering and why and
ask what will they do to rectify the situation for you...

I'm guessing you purchased the Dell with a single year of warranty 'to save
money'?

 

[t87699]

The motherboard, keyboard, HD and slot broke... hardly inspiring for
an Insipron.

I spoke to a manager in India, but they just weren't interested. How
can you negotiate with someone who's thousands of miles away down a
crackly line?

I could take them to small claims court, but that could be expensive.

If anyone else has handled this situation, I'd appreciate it.

I'm in the UK


thanks

 

[Shenan Stanley]

I bought a Dell laptop.

In the last 8 months it has broken 4 times... These are hardware
not software problems.

This was an expensive machine, and as you can imagine I'm not too
confident that it'll keep going once the warranty runs out. The
thing keeps breaking down. It was a very expensive machine that
should last for years, not months.

I've asked Dell to help with an extended warranty, but they've
refused.

Can anyone suggest what I can do. Should I threaten them with small
claims court or something else?

The motherboard, keyboard, HD and slot broke... hardly inspiring for
an Insipron.

I spoke to a manager in India, but they just weren't interested. How
can you negotiate with someone who's thousands of miles away down a
crackly line?

I could take them to small claims court, but that could be
expensive.

If anyone else has handled this situation, I'd appreciate it.

I'm in the UK

Unfortunately - I am unsure why you thought this response/repost (albeit
with more information) would garner anything else other than the same
responses... ;-)

This newsgroup, microsoft.public.windowsxp.hardware, is not a place where
lawyers/people who give legal advice *tend* to hang out and give out free
legal advice. It is a place to get help with hardware drivers/issues
surrounding the Windows XP operating system - usually given by volunteers.

You would be better served to contact a local lawyer/legal counsel to better
answer your query.

However - I would personally suggest you first contact Dell and ask for a
complete swap of the computer for a new one - given the past history. Do
this quickly and be persistent. Ask to speak with higher-level support/etc.
Tell them what you are considering and why and
ask what will they do to rectify the situation for you...

Keep demanding to be transferred - if you cannot understand someone, etc -
have them change you to someone you can understand.

This is *not* a negotiation. You are the customer and if something is broke
and they are under contract (Warranty) - you have every right to demand
satisfaction.

I'm guessing you purchased the Dell with a single year of warranty 'to save
money'?

Were the repairs you mentioned completed quickly and done in a manner you
feel fixed said issues?

Are you saying you cannot purchase a warranty extension (does it say your
Service Tag is ineligible?)
What is your current warranty status?
http://support.euro.dell.com/suppor...info/en/details?~ck=ln&c=uk&l=en&lnki=1&s=gen

 

[Leythos]

In the last 8 months it has broken 4 times... These are hardware not
software problems.

Customer bought the 4 year dell support plan, it included American
support. 3 years and 2 months into the contract the computer died,
needed new PSU, CPU, Memory, Video card....

3 years and 8 months the same thing happened, the sent a refurbished
T3400 with Vista Business, 2GB RAM, Dual 2xDVI Video cards, 500GB Drive,
keyboard, mouse, etc....

The old computer was a 3ghz P4, 512MB Ram, 40GB HD, Dual DVI (not 2
video cards, a single card with dual DVI output)

The T3400 was significantly better, MUCH.

I worked with American speaking people, no off-shore at all, always
polite with them, always did what they asked, etc....

I guess we got lucky.

 

[M.I.5¾]

This newsgroup, microsoft.public.windowsxp.hardware, is not a place where
lawyers/people who give legal advice *tend* to hang out and give out free
legal advice. It is a place to get help with hardware drivers/issues
surrounding the Windows XP operating system - usually given by volunteers.

You may be better reposting your question in uk.legal with a little more
detail.

 

[t87699]

Thanks for the help

I'll try again with Dell, though talking to some Indian bloke down a
crackly line is not exacty easy..

I am very dissapointed by the quality of this Dell... will buy
Japanese next time!


Cheers

 

[Mike Hall - MVP]

Thanks for the help

I'll try again with Dell, though talking to some Indian bloke down a
crackly line is not exacty easy..

I am very dissapointed by the quality of this Dell... will buy
Japanese next time!


Cheers

If you are calling Tech Support, you are wasting your time..

Try using one or all of the contacts here..

http://support.euro.dell.com/suppor...e/en/contact_customer_service?c=uk&l=en&s=gen

 

[Patrick Keenan]

Hello



I bought a Dell laptop.



In the last 8 months it has broken 4 times... These are hardware not
software problems.



This was an expensive machine, and as you can imagine I'm not too
confident that it'll keep going once the warranty runs out. The thing
keeps breaking down. It was a very expensive machine that should last
for years, not months.



I've asked Dell to help with an extended warranty, but they've
refused.



Can anyone suggest what I can do. Should I threaten them with small
claims court or something else?

Call back and ask to speak to a manager, and keep escalating. Keep your
problem description consise and polite.

If you can't get a replacement, and that is what you should have if the
machine has broken repeatedly, contact a lawyer and have them send a letter
as far up the chain as you can get.

This may cost you a small amount, but will likely get better results.

HTH
-pk

 

[t8769]

Thanks