Dell computer with xp has an occasional problem shutting down and restarting

[S Dotson]

Hi,
My dell computer with windows xp home has the following problem.
Occasionally, and when I am doing different things like reading an article
on the internet, or running an scan for adware or spyware, just different
things, the computer gets a blue screen and says the following.
A problem has been detected and windows has been shut down to prevent damage
to your computer. Bad - Pool - Header.
If this is the first time you've seen this Stop error screen, restart your
computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If
this is a new installation, ask your hardware or software manufacturer for
any window's updates you might need.
If this problem continues, disable or remove any newly installed hardware or
software. Disable BIOS memory options such as caching or shadowing. If you
need to use safe mode to remove or disable components, restart your
computer, press F8 to select Advanced Startup options, and then Safe Mode.
Technical information:
*** Stop:0X00000019(0X000000Z0,0XE42D7350, 0XE42D7638,0X0C210201)
Beginning dump of physical memory physical memory dump complete. Contact
your system administrator or technical support group for further assistance.
I have had the computer for over three years and hardly ever use it. It has
no new software of hardware on it. I keep all updates installed.
When this screen appears the computer will not shut down. I have to press
and hold the start button or unplug the power to get it to shut down. I
have a hard time getting it to restart. Sometimes a week passes before I
can get it to start again. Then it works good for awhile and the same thing
happens. The antivirus program is kept updated and virus scans run
regularly. I have Spybot S&D installed and keep it updated and run a scan
regularly. Any help or advice will greatly be appreciated.
Star

 

[PA Bear]

Your STOP error and its usual causes are listed here:
http://aumha.org/a/stop.htm

 

[Gerry]

Background on Error Code
http://msdn2.microsoft.com/en-us/library/ms793223.aspx

How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not checked.
Driver Verifier is not the same as using "sigverif.exe" which merely
identifies whether drivers are signed.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Lil' Dave]

Hi,
My dell computer with windows xp home has the following problem.
Occasionally, and when I am doing different things like reading an article
on the internet, or running an scan for adware or spyware, just different
things, the computer gets a blue screen and says the following.
A problem has been detected and windows has been shut down to prevent
damage to your computer. Bad - Pool - Header.
If this is the first time you've seen this Stop error screen, restart your
computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If
this is a new installation, ask your hardware or software manufacturer for
any window's updates you might need.
If this problem continues, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart your
computer, press F8 to select Advanced Startup options, and then Safe Mode.
Technical information:
*** Stop:0X00000019(0X000000Z0,0XE42D7350, 0XE42D7638,0X0C210201)
Beginning dump of physical memory physical memory dump complete. Contact
your system administrator or technical support group for further
assistance.
I have had the computer for over three years and hardly ever use it. It
has no new software of hardware on it. I keep all updates installed.
When this screen appears the computer will not shut down. I have to press
and hold the start button or unplug the power to get it to shut down. I
have a hard time getting it to restart. Sometimes a week passes before I
can get it to start again. Then it works good for awhile and the same
thing happens. The antivirus program is kept updated and virus scans run
regularly. I have Spybot S&D installed and keep it updated and run a scan
regularly. Any help or advice will greatly be appreciated.
Star

Other than the excessive return key presses at the end of the post,
something else caught my eye. Don't know why anyone would (both) press the
power on button on the PC, and alternately, remove the AC power cord.

Probably the most obvious, the lack of information regarding information
while attempting to boot the PC after the problem previously occurred. The
"week" thing can be interpreted many ways.
Dave

 

[Allan]

Hi,
My dell computer with windows xp home has the following problem.
Occasionally, and when I am doing different things like reading an article
on the internet, or running an scan for adware or spyware, just different
things, the computer gets a blue screen and says the following.
A problem has been detected and windows has been shut down to prevent
damage to your computer. Bad - Pool - Header.
If this is the first time you've seen this Stop error screen, restart your
computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If
this is a new installation, ask your hardware or software manufacturer for
any window's updates you might need.
If this problem continues, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart your
computer, press F8 to select Advanced Startup options, and then Safe Mode.
Technical information:
*** Stop:0X00000019(0X000000Z0,0XE42D7350, 0XE42D7638,0X0C210201)
Beginning dump of physical memory physical memory dump complete. Contact
your system administrator or technical support group for further
assistance.
I have had the computer for over three years and hardly ever use it. It
has no new software of hardware on it. I keep all updates installed.
When this screen appears the computer will not shut down. I have to press
and hold the start button or unplug the power to get it to shut down. I
have a hard time getting it to restart. Sometimes a week passes before I
can get it to start again. Then it works good for awhile and the same
thing happens. The antivirus program is kept updated and virus scans run
regularly. I have Spybot S&D installed and keep it updated and run a scan
regularly. Any help or advice will greatly be appreciated.
Star

...(snip).
Check the Event Viewer for any clues regarding the crash or even try
analyzing the crash dump. You may have a device driver which is bad
(unstable). If you find a bad driver decide if you are even using the
hardware device such as a dial-up modem. If not disable the device. Try
checking Dell's own website for driver updates for your computer. You might
also think about running hardware diagnostics if you have any. The fact that
you state that it will not restart immediately after the BSOD crash suggests
that you may have a hardware problem.

 

[S Dotson]

Thanks for the helpful information. I will try all of these suggestions.
Star