Deleting History files

[John]

I am running Windows XP Home and Norton Systemworks
2003. When I try to clean up my temporary and internet
history files using Systemworks, everything is deleted
except for my History files. Norton suggested using
Internet Explorer/Tools/Internet Options and deleting my
History files that way. I can't delete them using that
method either. I get an error message saying that MSN
Messenger is running and I have to close it before
deleting the History files.

When I try to close MSN Messenger, I get the following
message "There are other applications currently using
features provided by Windows Messenger. You must close
these other applications before you can exit Windows
Messenger. These applications may include Outlook,
Outlook Express, MSN Explorer, and Internet Explorer."

I've tried contacting Microsoft but when I try to
enter my 25 character product ID from Windows XP, the
block doesn't accept all of the characters.

Thanks.

 

[Jonathan Kay [MVP]]

Greetings John,

Actually Norton Antivirus 2003 (part of SystemWorks 2003) is actually blocking you from
closing Messenger. To stop this, open Norton Antivirus (Right-click on the Norton Antivirus
icon in the System Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'),
click Options, then Instant Messenger then uncheck MSN Instant Messenger and click OK.

You should then be able to close it.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com