Delete email and next email opens

[amac55]

Hi,

In our company we have a GPO that 'greys out' the options to handle what
happens when you delete an email.

I have one user who deletes an email and the next one opens up fully. It
doesn't happen every time, with every email deleted.

Is there something that can change this behaviour?

We are using Outlook 2003 with XP SP2 here.

Thanks in advance

Andy

 

[Brian Tillman]

I have one user who deletes an email and the next one opens up fully.
It doesn't happen every time, with every email deleted.

Is there something that can change this behaviour?

We are using Outlook 2003 with XP SP2 here.

Have him click Tools>Options>E-mail Options. What's in the "After moving or
deleteing an open item" drop-down at the very top?

 

[amac55]

The drop down box displays 'Move to the next item'
(company GPO greys out and mitigates changing this option)

For almost all people in the company this presents no problem, but the issue
is intermittent with this user. I was wondering if there was anothersetting
that may cause this behaviour, perhaps message flags??

Thanks

Andy

 

[Brian Tillman]

The drop down box displays 'Move to the next item'
(company GPO greys out and mitigates changing this option)

For almost all people in the company this presents no problem, but
the issue is intermittent with this user. I was wondering if there
was anothersetting that may cause this behaviour, perhaps message
flags??

So you're saying that sometimes, the correct behavior of opening the next
message occurs, but that on occasion, it doesn't. What does happen in those
cases?

 

[amac55]

Yes, that's exactly it Brian.

More often than not, when deleting an email from the preview pane view the
following email in the users inbox will open up in a seperate window.

Not every deleted email triggers this action and i cant find any common bond
between the emails that do to come to any conclusion.

A

 

[Brian Tillman]

Yes, that's exactly it Brian.

More often than not, when deleting an email from the preview pane
view the following email in the users inbox will open up in a
seperate window.

Not every deleted email triggers this action and i cant find any
common bond between the emails that do to come to any conclusion.

You still haven't said what happens in the failure cases, as far as I can
tell.

 

[amac55]

By 'failure cases' i assume you mean instances where the unwanted behaviour
does not occur?

When the unwanted behaviour does not occur, Outlook behaves normally and the
next email is displayed in the preview panel only.

The unwanted behaviour opens each email fully (ie not in the preview panel)

A

 

[Brian Tillman]

By 'failure cases' i assume you mean instances where the unwanted
behaviour does not occur?

No, I mean the cases where the unwanted behavior (the failure) does occur.

When the unwanted behaviour does not occur, Outlook behaves normally
and the next email is displayed in the preview panel only.

The unwanted behaviour opens each email fully (ie not in the preview
panel)

OK, let's see if I can restate correctly what's wrong.

You are previewing messages (using the Reading Pane - messages are NOT open
in their own windows) and as you delete a message, the next one opens in the
Reading Pane. This is what you're expecting.

Sometimes, however, instead of simply opening in the Reading Pane, the
message opens in its own window and this is not the behaviour you wish.

Do I have this correct?

 

[amac55]

Yes, you have it correct.
It doesn't occur with every email, but enough to make the user want to pull
their hair out.

 

[Brian Tillman]

Yes, you have it correct.
It doesn't occur with every email, but enough to make the user want
to pull their hair out.

That wouldn't be very good for me. I don't have much left.

The only thing I know that causes a message to open is a double-click or an
Enter press while the message is selected. I made copies of several tens of
messages and tried to replicate what you describe and I can't.