Defender Instability

[Guest]

I have a user that is seeing continued instability from windows defender
(1.1.1347.0) - It won't update - gives fatal error, and he gets a 4 and a
half minute wait after restart before he can use his processor for anything,
or before all startup programs begin to load. He's also getting an
auto-reboot occasionally when he insert a disk into his DVD drive. He's
currently upgrading the firmware now, it's windows compliant, so no drivers
are available. (NEC DVD_RW+- ND-3550A)

The only thing different on his computer is where his default My Documents
is located - he partitioned his hard drive and it is located on E.

Any ideas would be helpful. We will also try to reinstall it when a new
version comes out to see if it's just the version.

Thanks!!

Kelli

 

[Bill Sanderson MVP]

I'd at least to a control panel, add or remove programs, Windows Defender,
update.

That's pretty minimal effort, and I'd see whether it takes care of the
startup issue.

I'd also want to get the updates in there, using:

http://support.microsoft.com/kb/918355

as my guide.

I'd be interested to hear whether the delay issue goes away when the
installation has a current update in place--regardless of whether it
continues to update properly.

 

[Guest]

something you might try so that you can discover why the auto reboots are
occurring is the following:

right click on my computer
click properties
select tab 'advanced'
click on 'settings' in the box labeled 'startup and recovery'
uncheck 'automatically restart' in the box 'system failure'

Maybe now instead of rebooting a blue screen will appear and you might be
able to see what's causing it.

Drak

 

[Bill Sanderson MVP]

Additionally, checking the System event log for the time of the reboots.
Sometimes--more often than you might expect--there's been time for a log
record to get written containing the blue-screen crash info.

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