Defender fails to install

[Guest]

When trying to install Defender on XP Pro SP2, the install fails after
clicking on "Validate". I've run the diag tool it validates XP as being OK.
I've also installed the latest version of MS Installer.

Can anyone offer suggestions/fixes? Thanks

 

[Guest]

This will probably not be your solution but it is easy and can't hurt to try.

Test this diagnose test, connection to MS, that scripts working and more.
<http://www.microsoft.com/genuine/diag/>
-

Also try a free prog. called "dial-a-fix", will sort out your download prob,
installations .and some others if you need,.....


Go ahead and download Dial-a-fix.


http://wiki.djlizard.net/Dial-a-fix


Reboot into safe mºde (F-8)


Click the green checkmark and click Go.


After it has finished,


Reboot


Can you go to Windows Update, select Express (Get high-priority updates),
and apply all offered updates

<http://www.update.microsoft.com>
-

Let us know what happens.
- -- ---


GIFTS
However much a man gives, there is more that the withholds. -----Martial

 

[Guest]

Thanks for the suggestions. I'll try them and post the results. Thanks again.

 

[Bill Sanderson]

I'm not sure what diag tool you are talking about. Engel's first reference
is what I would recommend first--if you pass that, I'd expect that you would
get an error message of some sort as part of the install procedure. Please
download the file, save it to disk, and run it from your machine--rather
than running it directly.

 

[Guest]

OK. I tried all the recommendations. Here's the error in the application
log of event viewer when trying to install MS Defender:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 11/4/2007
Time: 9:42:07 PM
User: N/A
Computer: SG1
Description:
Faulting application msiexec.exe, version 3.1.4000.1823, faulting module
kernel32.dll, version 5.1.2600.3119, fault address 0x00018943.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6d 73 69 ure msi
0018: 65 78 65 63 2e 65 78 65 exec.exe
0020: 20 33 2e 31 2e 34 30 30 3.1.400
0028: 30 2e 31 38 32 33 20 69 0.1823 i
0030: 6e 20 6b 65 72 6e 65 6c n kernel
0038: 33 32 2e 64 6c 6c 20 35 32.dll 5
0040: 2e 31 2e 32 36 30 30 2e .1.2600.
0048: 33 31 31 39 20 61 74 20 3119 at
0050: 6f 66 66 73 65 74 20 30 offset 0
0058: 30 30 31 38 39 34 33 0d 0018943.
0060: 0a .

Got any additional recommendations?

Thanks.

 

[Bill Sanderson]

Did you really try dial-a-fix? (don't worry--I don't think it is relevant
to your issue--so don't do it if you haven;t already.

Here's what I would like you to try:

http://support.microsoft.com/kb/893803/

This is a slightly updated version of the Installer--I'm not sure it will
be a fix, but it is what I would try first.

What are the chances of your being infected with malware? What prompted
this install of Windows Defender?

--

 

[Guest]

Unregister Windows Installer, and then reregister Windows Installer.

To do this, follow these steps:

1. On the "Start" menu, click "Run:.


2. In the "Open" box, type "msiexec /unreg", and then press ENTER.


3. On the "Start" menu, click "Run".


4. In the "Open" box, type "msiexec /regserver", and then press ENTER.

Please let us know the result
=- -- --
I will be cheking my cristal ball for more solutions in case is need it. ;=)

 

[Guest]

I've seen a handful of users that need to disable real-time protection by
their antivirus application in order to get the program installed. (Stop all
programs that are open in the bottom taskbar) etc. etc.. This may be worth
trying in your cªse.
- -- --

 

[Guest]

I unregistered and re-registered the service, but the problem still persists.
I stopped the antivirus service prior to attempting the re-install. I still
can't do the install and now I'm getting additional errors on svchost that
comes up on login. Here's the errors:
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 11/5/2007
Time: 9:42:32 AM
User: N/A
Computer: SG1
Description:
Faulting application svchost.exe, version 0.0.0.0, faulting module unknown,
version 0.0.0.0, fault address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 76 63 ure svc
0018: 68 6f 73 74 2e 65 78 65 host.exe
0020: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0028: 20 69 6e 20 75 6e 6b 6e in unkn
0030: 6f 77 6e 20 30 2e 30 2e own 0.0.
0038: 30 2e 30 20 61 74 20 6f 0.0 at o
0040: 66 66 73 65 74 20 30 30 ffset 00
0048: 30 30 30 30 30 30 000000

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 11/5/2007
Time: 9:43:05 AM
User: N/A
Computer: SG1
Description:
Faulting application svchost.exe, version 5.1.2600.2180, faulting module
kernel32.dll, version 5.1.2600.3119, fault address 0x00018943.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 76 63 ure svc
0018: 68 6f 73 74 2e 65 78 65 host.exe
0020: 20 35 2e 31 2e 32 36 30 5.1.260
0028: 30 2e 32 31 38 30 20 69 0.2180 i
0030: 6e 20 6b 65 72 6e 65 6c n kernel
0038: 33 32 2e 64 6c 6c 20 35 32.dll 5
0040: 2e 31 2e 32 36 30 30 2e .1.2600.
0048: 33 31 31 39 20 61 74 20 3119 at
0050: 6f 66 66 73 65 74 20 30 offset 0
0058: 30 30 31 38 39 34 33 0018943

Any suggestions? Thanks.