J
John Brandt
Just bought a new box and upgraded to Office 2003. I was singing the
praises of MS particularly for the updates to Outlook when all of a
sudden it crashed and burned. I've recovered from the blow out but
still do not know what caused it. Thus I am moving slowly to make sure
it does not happen again. Here is the process, symptoms, and "what I
did."
The new box is a Hp pavilion 367c, P-4 2.8HT running Office 2003. Also
running NAV/PFW as well as Cloudmark SpamNet. Latest versions of each.
Copied outlook.pst from old computer which was running Office 2000
With some creative problem solving on my part, I figured how to import
the pst file. Everything working like a charm, all of my contacts and
saved messages appeared and I started to work on setting up POP
accounts (two for now); rules and signature file. I set some rules to
move incoming mail to various folders since the old rules did not come
with the import. I even spent some time creating some new contacts and
one distribution list.
All was humming along great for 3-4 days when all hell broke loose.
I had just replied to a new e-mail and clicked send. HD started
spinning, Outlook appeared to be trying to send and receive,
eventually choked and I received an error statement that indicated
Outlook could not locate or open Outlook.pst and ended with "Cyclic
redundancy error." My interpretation was that I had somehow corrupted
the Outlook.pst file. This put Outlook into a cycle and it timed out.
From that point on, Outlook became basically useless. Eventually I was
not able to even open an e-mail.
I tried a basic detect and repair and that solved nothing.
Ran detect and repair a second time, using the "return to default"
settings and this fixed the problem. But all contacts, rules, account
and settings were deleted. I looked and discovered there were now two
outlook.pst files - outlook.pst and outlook1.pst. The software was now
pointing to outlook1.
I managed to re-import the old pst file from the old computer a second
time and recovered my contact sans the ones I had recently entered. I
also have re-set the accounts, signature file and now slowly started
to create new rules. But I am afraid it will crash again.
Any idea what might have happened? I search KB to see if there was any
reference to this error - none. Have read through the headers for
messages in this NG and found quite a few that dealt with the
importing of pst file (hey Bill - looks like the system for migrating
from older versions of Outlook to newer ones could use some serious
work)
Is there a way to backup the files so I don't lose any more data?
Many thanks.
John Brandt
Augusta, Maine USA
praises of MS particularly for the updates to Outlook when all of a
sudden it crashed and burned. I've recovered from the blow out but
still do not know what caused it. Thus I am moving slowly to make sure
it does not happen again. Here is the process, symptoms, and "what I
did."
The new box is a Hp pavilion 367c, P-4 2.8HT running Office 2003. Also
running NAV/PFW as well as Cloudmark SpamNet. Latest versions of each.
Copied outlook.pst from old computer which was running Office 2000
With some creative problem solving on my part, I figured how to import
the pst file. Everything working like a charm, all of my contacts and
saved messages appeared and I started to work on setting up POP
accounts (two for now); rules and signature file. I set some rules to
move incoming mail to various folders since the old rules did not come
with the import. I even spent some time creating some new contacts and
one distribution list.
All was humming along great for 3-4 days when all hell broke loose.
I had just replied to a new e-mail and clicked send. HD started
spinning, Outlook appeared to be trying to send and receive,
eventually choked and I received an error statement that indicated
Outlook could not locate or open Outlook.pst and ended with "Cyclic
redundancy error." My interpretation was that I had somehow corrupted
the Outlook.pst file. This put Outlook into a cycle and it timed out.
From that point on, Outlook became basically useless. Eventually I was
not able to even open an e-mail.
I tried a basic detect and repair and that solved nothing.
Ran detect and repair a second time, using the "return to default"
settings and this fixed the problem. But all contacts, rules, account
and settings were deleted. I looked and discovered there were now two
outlook.pst files - outlook.pst and outlook1.pst. The software was now
pointing to outlook1.
I managed to re-import the old pst file from the old computer a second
time and recovered my contact sans the ones I had recently entered. I
also have re-set the accounts, signature file and now slowly started
to create new rules. But I am afraid it will crash again.
Any idea what might have happened? I search KB to see if there was any
reference to this error - none. Have read through the headers for
messages in this NG and found quite a few that dealt with the
importing of pst file (hey Bill - looks like the system for migrating
from older versions of Outlook to newer ones could use some serious
work)
Is there a way to backup the files so I don't lose any more data?
Many thanks.
John Brandt
Augusta, Maine USA