"customize" freezes - Outlook 2002

[Roxana]

Outlook 2002/ Office XP/ Win98se

Might as well ask if there's a fix for the near constant freeze which occurs
when attempting to employ the menu item: Tools > Customize.
This freezing issue always requires the most drastic measures to shut down
Outlook/Winword. I should add that the shutdown is never successful; always
resulting in a "Because Outlook was not closed properly...checking <some
folder> for problems". etc.

Thanking you for any suggestions.

Roxana

 

[Roxana]

It was suggested I perform a "Detect and Repair" of Outlook 2002 to try to
fix the Hard Freeze of Outlook when trying to use the menu item: Tools

"Customize".

I conducted the "Detect and Repair" and it failed to correct the Hard
Freezing of Outlook 2002. The situation remains as it was, and is unresolved
as of this moment.

Roxana