Cursor sticks

[Norma]

Hi!
I am having a problem that makes me want to throw the computer out the
window! For some unknown reason, my cursor sticks and stops my computer for
as long as 20 minutes. It is a basic vista cursor and it has been doing this
since I got this new computer and had Vista Ultimate professionally
installed.

Does anyone else have this problem? Anyone know how to fix it? Please
help me.

Norma

 

[Dave Cox]

Hi!
I am having a problem that makes me want to throw the computer
out the
window! For some unknown reason, my cursor sticks and stops my
computer for as long as 20 minutes. It is a basic vista cursor and
it has been doing this since I got this new computer and had Vista
Ultimate professionally installed.

Does anyone else have this problem? Anyone know how to fix it?
Please
help me.

Norma

Norma,

There are numerous reasons why you might be having this particular
problem and without more detail it would almost be impossible to
diagnose.

You mentioned you had Vista professionally installed, it might be
easier if you were to take it back to them and let them diagnose the
problem.

My first suggestion would be to try another mouse (with cord) if you
have one or know someone who does.

 

[Frank Saunders, MS-MVP OE/WM]

Hi!
I am having a problem that makes me want to throw the computer out the
window! For some unknown reason, my cursor sticks and stops my computer
for as long as 20 minutes. It is a basic vista cursor and it has been
doing this since I got this new computer and had Vista Ultimate
professionally installed.

Does anyone else have this problem? Anyone know how to fix it? Please
help me.

Norma

Is it a Logitech mouse?
Look for new drivers at the Logitech site. A professional installer should
have done this.

 

[Plato]

My first suggestion would be to try another mouse (with cord) if you
have one or know someone who does.

NO, it's not a mouse problem.

 

[Chuck]

Have you loaded anything (applications, drivers, etc. that were not supplied
by Dell. If not, I'd suggest you contact Dell concerning a replacement.
If so, Try uninstalling (NOT deleting) the software you loaded one at a
time, and see if the problem goes away.
I assume you ran whatever antivirus program Dell supplied. If Norton is
running on the P/C, you should try (not connected to the internet) running
without it to see if it is causing the problem. Obsolete drivers, possibly
for the ethernet port, can cause symptoms similar to those you describe, as
can many other things. (Obsolete third party mouse and touchpad drivers have
also caused such symptoms, along with incorrect sound drivers, to name just
a few.)

Dell normally supplies a new system with an image of the factory software
install, and, if the information that came with the machine is not clear,
walk you through the reinstall process.