Create new mail from contact

[Guest]

Hi!
One of our users have a problem with his contacts. What happens is that when
he drags a contact to email instead of create a new mail the contact
disapears from his contacts and appears in his inbox as a email instead.
Any solution to this problem?

 

[Sue Mosher [MVP-Outlook]]

Show him how to drag with the right mouse button held down or use the Actions | New Message command.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

Thank you for your answer. The new message command does not work for him and.
And I also wonder why it does not work when he drags it with the left button
held down. is it a setting some where?
Many thanks

 

[Guest]

I talked to him again and told him to drag with the right button held down
but it does not work. It just moves the contact to the inbox without giving
him any choice.

 

[Sue Mosher [MVP-Outlook]]

If the New Message command doesn't work, then you have much bigger problems. Start the troubleshooting by running Detect and Repair.

Dragging with the left button is a Move operation, although in some situations it works to create a new item as you're expecting. I can't explain what you're seeing. Dragging with the right button allows choices on its release and so is much safer.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/article.aspx?id=54

 

[Guest]

Thank you for taking time to answer. I discoverd that if he created a new
contact and draged that to email it all worked as it should. I also found out
that he had imported the contacts from Notes. So something must have gone
wrong there? We exported the contacts to excel and imoprted them as new
contacts and now it all works as it should.

 

[Sue Mosher [MVP-Outlook]]

It's impossible to say, given that Outlook has no native Notes import functionality.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/article.aspx?id=54