Create message box not available in Outlook Web

[Mikoyan]

When using Outlook Web if I attempt to create a new message, I cannot type
the message because the space where I would do this is greyed out witha red
X in the corner.

How can I solve this?

 

[Diane Poremsky [MVP]]

Version of Windows, IE and OWA?

See http://www.slipstick.com/exs/winxpsp2.htm
and http://www.slipstick.com/emo/2007/up070104.htm#owa

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072

 

[Mikoyan]

Windows Vista SP2, IE8 and Exchange 2003.

Thank you for your reply

Regards Anastas

Version of Windows, IE and OWA?

See http://www.slipstick.com/exs/winxpsp2.htm
and http://www.slipstick.com/emo/2007/up070104.htm#owa

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072

When using Outlook Web if I attempt to create a new message, I cannot
type the message because the space where I would do this is greyed out
witha red X in the corner.

How can I solve this?

 

[Diane Poremsky [MVP]]

Is the Exchange server fully updated?

From http://www.slipstick.com/emo/2007/up070104.htm#owa

"The problem occurs because the dhtml text editor control used by OWA is not
supported in Vista and your Exchange administrators aren't patching the
servers in a timely manner. There is a hotfix your administrator should
install on the Exchange server that will fix this and a similar issue that
affects Windows XP users who've installed the security patch described in
MS06-013. The hotfix installs a new editor for Internet Explorer which uses
an iframe instead of an ActiveX control.

For more information and links to the necessary hotfixes for Exchange 2000
and 2003, see http://support.microsoft.com/default.aspx/kb/911829 "

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072

Windows Vista SP2, IE8 and Exchange 2003.

Thank you for your reply

Regards Anastas

Version of Windows, IE and OWA?

See http://www.slipstick.com/exs/winxpsp2.htm
and http://www.slipstick.com/emo/2007/up070104.htm#owa

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072

When using Outlook Web if I attempt to create a new message, I cannot
type the message because the space where I would do this is greyed out
witha red X in the corner.

How can I solve this?

 

[Mikoyan]

Hi Diana,

I have no idea if the Exchange Server is updated, I'll ask the
administrator. I do know that not every user has this problem - would this
make it less likely to be a server problem or not?

Thanks again, Anastas

Is the Exchange server fully updated?

From http://www.slipstick.com/emo/2007/up070104.htm#owa

"The problem occurs because the dhtml text editor control used by OWA is
not supported in Vista and your Exchange administrators aren't patching
the servers in a timely manner. There is a hotfix your administrator
should install on the Exchange server that will fix this and a similar
issue that affects Windows XP users who've installed the security patch
described in MS06-013. The hotfix installs a new editor for Internet
Explorer which uses an iframe instead of an ActiveX control.

For more information and links to the necessary hotfixes for Exchange 2000
and 2003, see http://support.microsoft.com/default.aspx/kb/911829 "

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072

Windows Vista SP2, IE8 and Exchange 2003.

Thank you for your reply

Regards Anastas

Version of Windows, IE and OWA?

See http://www.slipstick.com/exs/winxpsp2.htm
and http://www.slipstick.com/emo/2007/up070104.htm#owa

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


When using Outlook Web if I attempt to create a new message, I cannot
type the message because the space where I would do this is greyed out
witha red X in the corner.

How can I solve this?

 

[Diane Poremsky [MVP]]

Do all users have the same version and build of windows?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072

Hi Diana,

I have no idea if the Exchange Server is updated, I'll ask the
administrator. I do know that not every user has this problem - would this
make it less likely to be a server problem or not?

Thanks again, Anastas

Is the Exchange server fully updated?

From http://www.slipstick.com/emo/2007/up070104.htm#owa

"The problem occurs because the dhtml text editor control used by OWA is
not supported in Vista and your Exchange administrators aren't patching
the servers in a timely manner. There is a hotfix your administrator
should install on the Exchange server that will fix this and a similar
issue that affects Windows XP users who've installed the security patch
described in MS06-013. The hotfix installs a new editor for Internet
Explorer which uses an iframe instead of an ActiveX control.

For more information and links to the necessary hotfixes for Exchange
2000 and 2003, see http://support.microsoft.com/default.aspx/kb/911829 "

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072

Windows Vista SP2, IE8 and Exchange 2003.

Thank you for your reply

Regards Anastas
Version of Windows, IE and OWA?

See http://www.slipstick.com/exs/winxpsp2.htm
and http://www.slipstick.com/emo/2007/up070104.htm#owa

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


When using Outlook Web if I attempt to create a new message, I cannot
type the message because the space where I would do this is greyed out
witha red X in the corner.

How can I solve this?

 

[Mikoyan]

Thanks for all your time with this.

The problem is occuring with some (Just 5 out of 47)XP pro SP3 PCsand 2 or
3 of our Vista SP2 laptops.

Thanks Anastas

Do all users have the same version and build of windows?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072

Hi Diana,

I have no idea if the Exchange Server is updated, I'll ask the
administrator. I do know that not every user has this problem - would
this make it less likely to be a server problem or not?

Thanks again, Anastas

Is the Exchange server fully updated?

From http://www.slipstick.com/emo/2007/up070104.htm#owa

"The problem occurs because the dhtml text editor control used by OWA is
not supported in Vista and your Exchange administrators aren't patching
the servers in a timely manner. There is a hotfix your administrator
should install on the Exchange server that will fix this and a similar
issue that affects Windows XP users who've installed the security patch
described in MS06-013. The hotfix installs a new editor for Internet
Explorer which uses an iframe instead of an ActiveX control.

For more information and links to the necessary hotfixes for Exchange
2000 and 2003, see http://support.microsoft.com/default.aspx/kb/911829 "

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


Windows Vista SP2, IE8 and Exchange 2003.

Thank you for your reply

Regards Anastas
Version of Windows, IE and OWA?

See http://www.slipstick.com/exs/winxpsp2.htm
and http://www.slipstick.com/emo/2007/up070104.htm#owa

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


When using Outlook Web if I attempt to create a new message, I cannot
type the message because the space where I would do this is greyed
out witha red X in the corner.

How can I solve this?