CRASH ON DIAL UP WITH XP HOME

[Georgia]

I am running Windows XP Home Edition. I have Zone Alarm
installed. All is well. Or rather WAS well. Recently I
have been experiencing an intermittent problem when I dial
up. Half way through the handshake and just before my
network password is verified, my pc freezes and I have to
do a hard reboot.

I had made no changes to my computer prior to the onset of
this problem (excepting the regular auto Windows update
downloads). I ahev disabled Zone Alarm but this does not
prevent the crash occuring.

Help VERY gratefully received - I am spending too mych of
my life rebooting at the moment!

Thanks

Georgia

 

[phoenix]

I am running Windows XP Home Edition. I have Zone Alarm
installed. All is well. Or rather WAS well. Recently I
have been experiencing an intermittent problem when I dial
up. Half way through the handshake and just before my
network password is verified, my pc freezes and I have to
do a hard reboot.

I had made no changes to my computer prior to the onset of
this problem (excepting the regular auto Windows update
downloads). I ahev disabled Zone Alarm but this does not
prevent the crash occuring.

Help VERY gratefully received - I am spending too mych of
my life rebooting at the moment!

Thanks

Georgia

Hi

The correct method of disabling ZA is to uncheck the 'Load ZA at startup'
option and reboot the system, have you done that? That will start your PC
without *any* of ZA running, just stopping the GUI leaves part of ZA
active. Which version/release of ZA do you have? If you've stopped ZA
correctly have you done a 'sfc /scannow' (in a command prompt and without
quotes) to check your system?

Regards

Bill

 

[Georgia Wilson]

Hi,

I have completely disabled ZA so that it not running at
all - ie. taken off start menu etc. I have run the scan
you suggested, but it did not tell me anything when it
ended - ie. it just closed without any message..?

Any other suggestions? I have Norton antivirus
installed. Are there any logs I can check for clues?

G

 

[Just little old me]

I would check to see if your modem is a fault, if you have
another modem or know someone who does i would check that
first. also check your phone lines make sure there is no
line noise, also don't run your phone line through a
splitter or surge supressor. this will cause connection
problems. also try reinstalling your dialup isp connection
in dialup networking. if that fails try reinstalling your
modem drivers its possible they have been corrupted.

hope this helps..

Sincerly,
Me.

 

[phoenix]

Hi,

I have completely disabled ZA so that it not running at
all - ie. taken off start menu etc. I have run the scan
you suggested, but it did not tell me anything when it
ended - ie. it just closed without any message..?

Any other suggestions? I have Norton antivirus
installed. Are there any logs I can check for clues?

snip

Hi

Disable ZA by the method I described in my earlier post, as I also
mentioned your method will still leave ZA running. You should also disable
your A/V software. When you've done that see if you still have the problem.
Which version/release of ZA are you running?


The SFC will replace any files that were corrupt/out-of-date/incorrect and
only places a message in the Event Log - once you've run it just forget it.

Regards

Bill