could play downloaded movie clips fine now they won't play

[Guest]

everytime i click on one of my files of downloaded movie clips a message
appears-

Windows Media Player encountered a problem while playing the file. For
additional assistance, click Web Help.
i click on web help and......
You've encountered error message C00D11B1 while using Windows Media Player.
The following information might help you troubleshoot the issue.

Cannot play the file
Windows Media Player cannot play the file. You might encounter this error
message for one of the following reasons:

Your sound device, such as a sound card or sound controller, requires an
updated driver. To determine if an updated driver is available, see Windows
Update at the Microsoft Web site, or see the sound device manufacturer's Web
site.

Your sound device is not functioning properly. Try using Device Manager to
check the status of your sound device.

To check the status of your sound device
Do one of the following:

If you are running Windows XP, click Start, right-click My Computer, and
then click Manage.

If you are running Windows Vista, click Start, right-click Computer, and
then click Manage.

In the pane on the left, click Device Manager.

In the pane on the right, expand Sound, video and game controllers, and then
look for the name of your sound device.

Do one of the following:

If your sound device is listed but the icon includes a red "X," the device
has been disabled. To enable the device, right-click the icon, and then click
Enable.

If your sound device is not listed, in the pane on the right, expand Other
devices. If Multimedia Audio Controller appears in the list, right-click the
icon, and then click Update Driver or Update Driver Software. Follow the
on-screen instructions to find and install the driver software.

If you are not able to find and install the correct driver software, see
your computer manufacturer's or sound device manufacturer's Web site for
further assistance.

You do not have a sound device installed on your computer. Install a sound
device, and then try to play the file again. For details, see your computer
manufacturer's or sound device manufacturer's Web site.

and other possible reasons about my sound device, i have followed all them
instructions allthough i didnt think it would be to do with the sound as
music plays fine.
i have tried updates, i have tried using older versions of media player,
tried using realplayer but to no avail. but i can watch videos on utube
i hope there is someone out there who knows how to sort this

 

[John Inzer]

everytime i click on one of my files
of downloaded movie clips a
message appears-
snip<

============================
If this is a recent issue, it may be worth
a try to do a system restore to a time
before the problem began.

Long shot....but...try the following...
Open Windows Media Player and go to...
Tools / Options / Player tab......Uncheck...
Connect to the Internet / Apply / OK.

Also, you may find something useful at
the following site:

Windows Media Player: WMP mini FAQ
http://zachd.com/pss/pss.html

Also there may be something useful at the
following site:

Windows Media Player Archive
http://www.mcse.ms/archive/index.php/f-217.html

--

John Inzer
MS Picture It! MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Guest]

hi

got the same problem did you get it sorted

regards

steve

 

[Cari \(MS-MVP\)]

Did you go to the website of your PC manufacturer and download and install
updated audio drivers?

 

[Guest]

hi,

there are no updated drivers etcf for my comp, it has the function to
connect to HP and look to see if anything is availble (software drivers etc

thanks

 

[Guest]

hi,

any other ideas as things seem to be getting worse
sound gone altogether on everything now

 

[Cari \(MS-MVP\)]

Right click on My Computer, select Properties. On the next screen, click on
Hardware, then on Device Manager. In Sound, Video and Game Controllers,
find your Audio card (or integrated chipset), right click on it and select
Uninstall.

Reboot the PC. XP should now find and reinstall the audio drivers if the
hardware is working correctly.