could not click on VPN connection

[dmj]

Hi guys, I porbably have a stupid question here, but even
the considerably expert person that I know could not
overcome this problem.

I am having a problem to setup VPN connection in windows XP

Here is what I exactly does (based on one of the microsoft
article):
1.Click Start, and then click Control Panel.
In Control Panel, double-click Network Connections.
2.Click Create a new connection.
In the Network Connection Wizard, click Next.
3.Click Connect to the network at my workplace, and then
click Next.
4.Click Virtual Private Network connection, and then click
Next.

The problem is: on the 4th step, I could not make any
selection at all (there are two selections), therefore I
could not proceed to the next step. All of those two
radio button has been disabled.

I have configured several vpn connection before in
different computers using different OS (win98, me, xp) and
I never come across to this problem before. One of my
friend told me that the access level for this user has
been corrupted so I tried to create a new one as an admin
but still does not work.

Any help will be appreciate. Thank you in advance.

 

[Robert L [MS-MVP]]

this may help. quoted form http://www.ChicagoTech.net
Connect using a dial-up modem or VPN option in the New Connection Wizard is
unavailable (gray out)
SYMPTOMS:
1) After installed SP1 for XP and then use the System Restore feature to
restore Windows to a state before the installation of the service pack.
2) After upgraded your computer to XP Pro from Win98, ME and XP Home. You
may experience the following symptoms: a) The Connect using a dial-up modem
or VPN option in the New Connection Wizard is unavailable (gray out). b) The
Network Connections folder is empty. c) ICS and ICF services do not start
because of a dependency failure. d) In the Event Viewer, you may get Event
ID: 7023, Event ID: 20035 or error 5 with Access is denied, Remote Access
Connection Manager failed to start because it could not create buffers or
Could not start the Remote Access Connection Manager service on Local
Computer.
Resolution: 1) To resolve this problem, reinstall SP1 for Windows XP. 2)
Delete the NextID value
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Telephony\Cards\NextID,
and then restart the computer. 3) Delete the Telephony key
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Telephony.
For the consultants, check vpn connection is gray out page.

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Robert Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN, Anti-Virus, Tips & Troubleshooting on
http://www.ChicagoTech.net
This posting is provided "AS IS" with no warranties.