B
Barb and Ray
Ray and I have a "computer ministry" helping older/elderly persons with
minor computer problems, upgrading, etc. We also occasionally furnish older
computers to the poor who have no other way of obtaining a "window to the
future."
We have been working with an older computer (HP 8760c, 128MB RAM, WinXP Home
Edition SP 2) that was top-of-the-line in 1999 and is still running (barely)
and still online "off and on." It has never had an antivirus program
installed. When we installed AVAST! Free a couple of days ago, it found 131
trojans, viruses, etc. All infected files were moved to the Quarantine
chest, and it now indicates that the following are system files:
C:\command.com
C:\WINDOWS\system32\kernel32.dll
C:\WINDOWS\system32\winsock.dll
C:\WINDOWS\system32\wsock32.dll
We "restored" these files through AVAST and they now all indicate "no
virus". Our question is now . . . how do we get these files back into the
operating system?
When attempting to get back online, we get a "cannot display this page"
message. We then clicked the "Diagnose Connection"; there is a message about
there being a problem with the Winsock product catalog. We clicked Yes on
resetting to default values, restarted the computer, and still get the same
messages. This process has been done multiple times.
Anyone who can help . . . thank you in advance!!
minor computer problems, upgrading, etc. We also occasionally furnish older
computers to the poor who have no other way of obtaining a "window to the
future."
We have been working with an older computer (HP 8760c, 128MB RAM, WinXP Home
Edition SP 2) that was top-of-the-line in 1999 and is still running (barely)
and still online "off and on." It has never had an antivirus program
installed. When we installed AVAST! Free a couple of days ago, it found 131
trojans, viruses, etc. All infected files were moved to the Quarantine
chest, and it now indicates that the following are system files:
C:\command.com
C:\WINDOWS\system32\kernel32.dll
C:\WINDOWS\system32\winsock.dll
C:\WINDOWS\system32\wsock32.dll
We "restored" these files through AVAST and they now all indicate "no
virus". Our question is now . . . how do we get these files back into the
operating system?
When attempting to get back online, we get a "cannot display this page"
message. We then clicked the "Diagnose Connection"; there is a message about
there being a problem with the Winsock product catalog. We clicked Yes on
resetting to default values, restarted the computer, and still get the same
messages. This process has been done multiple times.
Anyone who can help . . . thank you in advance!!